Mobile Service Technician

Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA.

We are looking for a Mobile Service Technician to compliment our superstar team. The role requires technical expertise and strong mechanical ability to troubleshoot and repair our humanoid robot fleet. As a mobile technician, you will serve as a frontline technical representative—traveling to customer facilities, deployment zones, and trial sites.

Responsibilities:

• Responsible for the maintenance of humanoid robots and necessary mobile infrastructure at commercial or residential locations.
• Perform routine maintenance and repairs on the humanoid robot fleet.
• Proficient in troubleshooting mechanical, electrical and software-based issues.
• Work closely with engineering, build, validation and fabrication teams to resolve issues quickly.
• Verify use-case stability on-site and provide direct, actionable feedback to the Development teams to drive product improvements.
• Maintain detailed and accurate records of all maintenance and repairs.
• Develop tools and document diagnostic procedures for process improvement.
• Ability to follow assembly documentation.
• Ability to work under short timelines when needed.
• Experience in customer-facing positions.
• Valid Driver License and clean driving record.

Requirements:

• 3+ years experience working with complex systems.
• Familiarity with computer based tools such as but not limited to CMD prompt, Google Suite, in house development GUI’s.
• Familiarity with electrical hardware based diagnostic tools such as but not limited to Scope, Digital MultiMeter, Current Probes.
• Familiarity with torque tools and mechanical assembly.
• Ability to read PCB and Harness schematics.
• Full system architecture diagnostic experience and organized diagnostic processes.
• Ability to remove and replace mechanical components up to 50lbs.
• Great attitude and excited to face challenges.
• Valid drivers license and clean driving record.

Bonus Qualifications:

• DAQ system implementation experience.
• Small brushless motor experience.
• Harmonic drive, clutches, torque/force sensor knowledge.
• Robotics experience.
• Experience using Jira, Confluence, Slack.
• IPC 610, 620 or J-Std-001.

The US base pay range for this full-time position is $30.00 to $55.00 per hour.

The pay offered for this position may vary based on several individual factors, including job-related knowledge, skills, and experience. The total compensation package may also include additional components/benefits depending on the specific role. This information will be shared if an employment offer is extended.