Senior ML Engineer

Location: Bengaluru

Join Truecaller – The place where innovation meets impact!
Truecaller's mission is to build trust in communication by making it safer, smarter, and more efficient. Born in Sweden, trusted by the world, and here’s why we stand out:

• We are trusted by over 500 million active users every month across 190+ countries
• We identify over 15 billion calls daily, helping users avoid spam and scams
• We are powered by a team of 400+ employees from 45+ nationalities

We always look for people who take initiative, own their work, and keep raising the bar. An entrepreneurial mindset matters here, especially when it turns bold ideas into real actions. We stay collaborative and focused, always searching for smarter paths forward. If you want to make an impact and grow with a team that inspires millions, you’ll fit right in.

The role

As a Senior ML Engineer, you'll play a central role in building the data science behind the products — from framing new fraud, risk, and intelligence problems, to designing and deploying ML models at scale, to helping our enterprise customers and go-to-market teams understand and act on the insights we generate.

What you’ll do

• Design, build, and continuously improve the ML models that power our risk and intelligence products, and take ownership of new signals as they get scoped.
• Take a loosely defined business or customer problem and break it into a clear data problem, articulating value, impact, and complexity before proposing a solution.
• Build anomaly detection, fraud, and risk-modeling approaches — including network/graph-based methods — that keep our signals accurate and resistant to adversarial behaviour.
• Own model development, deployment, and monitoring end-to-end, partnering with ML/data engineers on scalability, reliability, cost, and dashboards/alerting.
• Design and run experiments (A/B tests, offline customer POCs) to validate new signals before they roll into production.
• Manage and analyse large, multi-country datasets, ensuring data integrity, consistency, and compliance throughout.
• Partner cross-functionally with Product, Engineering, Legal, and GTM/Sales to scope, prioritise, and ship data products on time, acting as a trusted advisor on what the data can and can't responsibly support.

What you bring in

• 5+ years of experience designing, building, and deploying ML models at scale, ideally including risk/fraud, propensity, or behavioural/network scoring use cases.
• Strong grounding in applied machine learning: classification, anomaly detection, propensity/scoring models, clustering, and time-series/drift monitoring.
• Exposure to graph-based analysis or graph ML (network embeddings, community detection, link prediction) is a plus.
• Hands-on experience taking models from research/experimentation into production — comfortable owning scalability, reliability, and monitoring, not just model accuracy.
• Working knowledge of NLP and LLM-based techniques (prompting, summarisation, fine-tuning) — useful for customer-facing AI insights and on-device text/SMS signal extraction.
• Proficiency in Python and the ML/data stack: Pandas, NumPy, Scikit-learn, TensorFlow or PyTorch; comfortable with Hugging Face Transformers where relevant.
• Strong SQL skills and experience with large-scale data processing (BigQuery, Spark/PySpark, Hive/Kafka ecosystem).
• Familiarity with database modelling and data warehousing principles.
• Ability to design, run, and interpret experiments and statistical tests to validate model and business impact.
• Strong communication skills — able to explain model output and trade-offs to both engineering peers and non-technical enterprise stakeholders.
• Comfort operating with a strong privacy/compliance mindset — Truecaller's data products are built on abstracted, privacy-safe signals, and you'll need to reason carefully about what can and can't be derived or stored.

It would be great if you also have

• Experience with graph databases (e.g. Neo4j) or large-scale graph processing frameworks.
• Experience with ML lifecycle tools (Kubeflow, MLflow) and on-device/edge ML deployment.
• Familiarity with Google Cloud Platform (GCP) and BigQuery.
• Prior experience in fraud/risk scoring, credit/alternate-data, or contact-centre/dialer analytics domains.
• Experience working with data resellers, credit bureaus, or enterprise data partners on integrating and explaining model output.

What we offer

We support growth through learning resources, leadership programs, mentoring, and real hands-on work. People can move between teams and projects to build new skills and keep things interesting. We offer clear internal mobility and a transparent path for progression, with leaders who stay involved and provide guidance throughout the year. In addition, you will benefit from:

• A comprehensive compensation package: Learning and development allowance, voluntary provident fund (VPF) and/or national pension scheme (NPS) tax saving option provided, creche allowance
• Modern tools to do your best work: Choose your preferred computer and phone within our budget, so you can work comfortably and efficiently.
• A people-focused office culture: We value in-person collaboration and follow an office-first model, with some flexibility. Our offices offer a vibrant environment with opportunities to learn, connect, and recharge, from breakfast, lunch and quiet spaces to team activities such as movie nights, tech meetups, and cultural events. There's something for everyone.
• Truecaller’s “Lab Days” offer a space for imagination: 5 days each quarter, where everyone steps away from their normal tasks to explore new, bold ideas and build things they’ve always wanted to. It’s a space where curiosity leads the way, and prototypes take shape. Some concepts even make it into production, and a few have grown into real features used by millions today. Lab Days allow you to be creative, learn fast, and help shape Truecaller's future.

Come as you are

Truecaller is committed to building a diverse and inclusive team. We believe that a wide range of backgrounds, perspectives, and experiences strengthens our products and our culture. No matter where you're from, what language you speak, or how you identify, we value what makes you unique and would love to get to know you.

Sounds like a great opportunity?

We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. As part of the recruitment process, we will conduct a background check.

We only accept applications in English.