Coordinator Platform Passenger Services

As part of the Emirates Group, dnata is one of the world's largest aviation service providers. With over 50,000 employees at 136 airports, we provide ground handling services to airlines and passengers, ensuring their safety, reliability, and efficiency. Since 2015, we have been operating at Schiphol, where nearly 1,300 employees contribute daily to the smooth running of a constantly evolving operational process. Due to the further development of our Passenger Services organization, we are looking for a Platform Passenger Services Coordinator who, together with the team, will ensure safe, efficient, and reliable aircraft services.

What will you do? As a Platform Passenger Services Coordinator, you will be responsible for the daily coordination of operations on the apron during your shift. You will monitor the progress of aircraft services, maintain an overall overview during peak loads, and make adjustments as needed to ensure the operational process runs smoothly and according to schedule.

You will be actively present on the work floor, delegate tasks, support employees with operational tasks, and ensure that work is carried out in accordance with current airport, airline, and safety regulations.

Your responsibilities

• Coordination of daily operations on the apron during your shift.
• Monitoring the progress of flight arrivals and departures and making timely adjustments as needed.
• Coordination of operational changes, such as flight delays, stand changes, and operational disruptions.
• Compiling and adjusting staff schedules and prioritizing during operational changes or staff shortages.
• Delegating tasks and supervising the safe and efficient execution of operational activities.
• Leading, motivating, and supporting employees on the work floor.
• Monitoring compliance with airport, airline, safety, and occupational health regulations.
• Checking the availability and readiness of Ground Support Equipment (GSE).
• Collecting, processing, and transferring relevant operational information.
• Resolving or minimizing operational disruptions and ensuring timely coordination with relevant departments.
• Recording operational incidents and reporting to management.
• Representing the department at operational meetings.
• Actively participating in operational activities when necessary to ensure process continuity.

Who are you? You are a strong organizer who maintains an overview in a dynamic airport environment. You switch gears quickly, take responsibility, and know how to motivate employees to achieve the best joint results. You remain calm, decisive, and problem-oriented, even under high pressure.

In addition, you possess:

• MBO 4 level of education (secondary vocational education) or an equivalent thinking and working level.
• A minimum of three years of experience in a similar operational or coordinating role.
• Fluency in both Dutch and English, both spoken and written.
• Knowledge of airport processes, airline procedures, and national and international safety regulations.
• Experience in interpreting operational information and making appropriate decisions.
• Experience with Ground Support Equipment (GSE).
• Good knowledge of the Schiphol airport operational environment.
• Experience with staff scheduling and operational leadership is an advantage.
• Strong communication, organizational, and coaching skills.

What do we offer? At dnata, you will get more than just a good salary. You will join an international organization where collaboration, development, and quality are central.

We offer you:

• A salary starting from €3,402 based on full-time employment, depending on knowledge and experience.
• Allowances for unsociable hours in accordance with the WPBL collective labor agreement.
• 25 vacation days and 8% holiday pay.
• Travel expenses compensation, free use of the bus network around Schiphol, and free parking during work.
• Ample opportunities for further development through dnata Academy and My Learning Zone.
• An excellent pension plan.
• Exclusive benefits through dnata Benefits at Work, including discounts on flight tickets, fashion, electronics, and day trips.

Application Do you want to play an important role in the apron operations at Schiphol and contribute to safe, efficient, and reliable flight services? Then we look forward to receiving your application.

For this position, a positive Certificate of Conduct (VGB) is required. We will, of course, guide you through the entire application procedure.