Director of CRM

Location: Cyprus Work format: Office-based format in Limassol Experience: At least 2 years of experience as a Head/Director of CRM and at least 5 years of CRM experience in the iGaming. Languages: English - fluent

🎰Key Responsibilities:

• Creating and executing CRM strategies aligned with the company's overall goals, focusing on customer acquisition, retention, and satisfaction.
• Analyzing customer data to identify trends, patterns, and opportunities for improvement in customer interactions and business performance.
• Working with sales, marketing, customer service, and other teams to align CRM strategies and ensure a consistent customer experience.
• Build an CRM team
• Tracking key performance indicators (KPIs) related to CRM, such as customer acquisition cost, lifetime value, and retention rates, and reporting on progress to stakeholders.

🎰Requirements:

• Experience working with Tier 1 GEOs.
• Experience working with B2C products.
• Ability to develop and implement effective CRM strategies that align with business goals.
• Excellent communication, collaboration, and leadership skills to work effectively with diverse teams and stakeholders.
• Ability to manage multiple projects in a fast-paced environment.
• Fluent in English (verbal and written), other languages are a plus

🎰Benefits:

• Official employment
• Company-provided relocation support to Cyprus.
• 24 working days of paid annual leave
• 6 days of paid sick leave
• Medical insurance
• Coffee zone with fruit & snacks available in the office
• Corporate Lunch provided by the company
• Gym and sports classes

Feel free to send your CV to my Telegram recruiter contact, and I'll be happy to tell you more about the opportunity.