Client Relationship Manager

🧷 Position: Client Relationship Manager 📍 Location: Limassol | Hybrid

⚡️ paytech — a fast-growing fintech company.

We’re looking for an experienced Client Relationship Manager to become the main point of contact for our live clients — someone who builds trust, keeps communication clear, ensures smooth day-to-day cooperation, and helps clients feel supported and understood.

🧩 Key Responsibilities: ● Own and nurture long-term relationships with a portfolio of live clients, serving as their trusted primary point of contact day-to-day ● Develop a deep understanding of each client's business, transaction volumes, and payment performance to provide consultative, data-driven recommendations ● Lead regular business reviews and strategic meetings with clients, tracking performance, gathering feedback, and aligning on goals ● Handle client escalations swiftly and professionally, coordinating across technical, product, operations, and support teams to drive resolution ● Identify and execute upsell and cross-sell opportunities, working with internal teams to match client needs with the right solutions ● Oversee billing and financial queries for each account, ensuring accuracy, timely payments, and early flagging of discrepancies ● Advocate for client needs internally while balancing commercial and operational priorities

🗒 Requirements:

Experience & Knowledge ● 2+ years of experience in the fintech sector, with payment processing experience preferred. ● Fluent in English and Russian. ● Strong background in fintech or payment gateways, with expertise in handling enterprise-level merchants.

Skills & Competencies ● Strong communicator with excellent relationship management and consultative skills ● Commercially aware, with the ability to spot growth opportunities and act on them ● Organised and detail-oriented, with strong problem-solving capabilities ● Proficiency in CRM tools and data analytics ● Willingness to travel as needed to meet with clients and internal teams

🎁 What We Offer: ● A fast-growing, founder-led environment with minimal bureaucracy. ● High level of ownership and direct impact on client success. ● Exposure to a complex, global payments ecosystem. ● Opportunity to work closely with product, technical, operations, finance, and leadership teams. ● Hands-on involvement in client growth, payment performance, escalations, and strategic account development. ● Cozy Limassol office with coffee, snacks, drinks and PS5. ● Lunch allowance and partial SportBenefit coverage. ● Private medical insurance after probation. ● Full work-permit support.