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QPLIX GmbH
München, Germany2 months ago
Grade
Middle
Experience
3-5 years
Work format
Hybrid
English level
B2, upper-intermediate
An email or a Telegram message to the recruiter
Building the operational structures of a growing WealthTech company
We are looking for a Business Operations Analyst who understands complex business processes, structures cross-functional tasks, and develops scalable solutions.
In this role, you will support the Head of Operations in developing processes, responsibilities, and systems as we grow. You will work closely with various teams, identify bottlenecks, and ensure the seamless flow of information, decisions, and workflows.
At the same time, you will combine analytical thinking with pragmatic implementation: you will investigate causes, not just treat symptoms, develop viable solutions collaboratively with the involved teams, and support their implementation until they are sustainably anchored in daily operations.
You will analyze and optimize cross-functional business processes, identify bottlenecks, unclear areas of responsibility, and potential for improvement.
You will develop scalable target processes collaboratively with the involved teams, define roles and hand-off points, and establish clear operational standards.
You will independently manage improvement and implementation projects – from problem analysis and requirements gathering to concept, prioritization, and go-live.
You will contribute to translating company priorities into concrete operational measures, areas of responsibility, and cross-functional ways of working.
You will develop our system landscape and be responsible for the selection, implementation, and optimization of business tools such as CRM, workflow management, ticketing systems, or document management systems.
You will identify automation potential and evaluate how modern SaaS tools and AI applications can make processes more intelligent and efficient.
You will define suitable key figures, create transparency regarding process quality and efficiency, and derive concrete improvement measures from them.
You will work closely with the Operations, Sales, Customer Support, Legal, Product Development, and Engineering departments, and coordinate external service providers as needed.
You will ensure the adoption of new processes and systems in daily operations through clear communication, documentation, and early involvement of relevant stakeholders.
You will establish pragmatic standards for processes, areas of responsibility, documentation, and system usage without creating excessive bureaucracy.
A minimum of 3-5 years of professional experience as a Business Analyst, Business Operations Manager, Project Manager, or in a similar role.
Experience in a startup or a rapidly growing company (scale-up), ideally in a high-growth technology or SaaS company.
You have already structured complex cross-functional tasks and were independently responsible for projects from analysis to successful implementation.
You can combine qualitative and quantitative information, distinguish causes from effects, and derive clear recommendations for action from them.
You have experience in developing and optimizing business processes, and ideally in creating or further developing system landscapes.
You are familiar with modern business systems such as CRM, workflow management, ticketing systems, or document management systems, and understand their interaction.
You can align diverse requirements and interests, prepare decisions, and communicate changes convincingly.
You work in a structured and analytical, yet pragmatic way, and ensure implementation, user adoption, and business value.
You take responsibility, work independently, and feel comfortable in a dynamic environment with tasks that are not always fully defined.
You have a strong interest in automation, AI, and modern SaaS tools.
You possess very good knowledge of German and English.
Building the operational structures of a growing WealthTech company
We are looking for a Business Operations Analyst who understands complex business processes, structures cross-functional tasks, and develops scalable solutions.
In this role, you will support the Head of Operations in developing processes, responsibilities, and systems as we grow. You will work closely with various teams, identify bottlenecks, and ensure the seamless flow of information, decisions, and workflows.
At the same time, you will combine analytical thinking with pragmatic implementation: you will investigate causes, not just treat symptoms, develop viable solutions collaboratively with the involved teams, and support their implementation until they are sustainably anchored in daily operations.
You will analyze and optimize cross-functional business processes, identify bottlenecks, unclear areas of responsibility, and potential for improvement.
You will develop scalable target processes collaboratively with the involved teams, define roles and hand-off points, and establish clear operational standards.
You will independently manage improvement and implementation projects – from problem analysis and requirements gathering to concept, prioritization, and go-live.
You will contribute to translating company priorities into concrete operational measures, areas of responsibility, and cross-functional ways of working.
You will develop our system landscape and be responsible for the selection, implementation, and optimization of business tools such as CRM, workflow management, ticketing systems, or document management systems.
You will identify automation potential and evaluate how modern SaaS tools and AI applications can make processes more intelligent and efficient.
You will define suitable key figures, create transparency regarding process quality and efficiency, and derive concrete improvement measures from them.
You will work closely with the Operations, Sales, Customer Support, Legal, Product Development, and Engineering departments, and coordinate external service providers as needed.
You will ensure the adoption of new processes and systems in daily operations through clear communication, documentation, and early involvement of relevant stakeholders.
You will establish pragmatic standards for processes, areas of responsibility, documentation, and system usage without creating excessive bureaucracy.
A minimum of 3-5 years of professional experience as a Business Analyst, Business Operations Manager, Project Manager, or in a similar role.
Experience in a startup or a rapidly growing company (scale-up), ideally in a high-growth technology or SaaS company.
You have already structured complex cross-functional tasks and were independently responsible for projects from analysis to successful implementation.
You can combine qualitative and quantitative information, distinguish causes from effects, and derive clear recommendations for action from them.
You have experience in developing and optimizing business processes, and ideally in creating or further developing system landscapes.
You are familiar with modern business systems such as CRM, workflow management, ticketing systems, or document management systems, and understand their interaction.
You can align diverse requirements and interests, prepare decisions, and communicate changes convincingly.
You work in a structured and analytical, yet pragmatic way, and ensure implementation, user adoption, and business value.
You take responsibility, work independently, and feel comfortable in a dynamic environment with tasks that are not always fully defined.
You have a strong interest in automation, AI, and modern SaaS tools.
You possess very good knowledge of German and English.
QPLIX GmbH Tanja Unsoeld People, Organization & Culture Nußbaumstr. 12 80336 München
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