participation in improving the technological reliability of the bank's IT services and AI agents, working with incidents, risks, and reliability requirements based on the ITSM approach.
Tasks:
- Analyzing technological incidents on IT services and AI agents
- Validating the closure of technological problems on IT services
- Validating technological risk assessments on IT services
- Assisting teams in determining and revising the criticality level of IT services and AI agents
- Collecting and analyzing data on compliance with reliability requirements, monitoring compliance with the technological standard
- Preparing presentation materials for internal bank commissions
- Modeling and updating BPMN diagrams of reliability management processes
- Participating in project activities aimed at improving reliability
Requirements:
- Studying in the 3rd-6th year of a bachelor's or specialist program or the 1st-2nd year of a master's program at a Russian university (full-time)
- Any work experience relevant to the internship direction
- Basic understanding of the architecture and principles of building fault-tolerant IT systems
- Basic understanding of ITSM practices and IT service management processes (incidents, problems, changes, risks, etc.)
- Ability to analyze disparate information
- Business process modeling skills (BPMN)
- Confident work with presentation materials and analytical data
- Systems thinking, attention to detail, developed communication skills
Conditions:
- Paid internship
- Internship duration: 3 months
- Work schedule: 40 hours per week
- Format: full-time, fully in-office
- Comfortable modern office on Kutuzovsky Prospekt
Skills:
- ITSM
- BPMN
- ITIL
- ISO 20000
- ISO 22301
- AI
