Your responsibilities will include:
- developing, documenting, automating, implementing, and controlling the execution of IT processes within the development department (project, change, release, development management, etc.)
- developing regulations, instructions, and templates based on the requirements of IT process owners
- controlling the adoption of IT processes within the development department (project, change, release, development management, etc.)
- collecting and analyzing the digital footprint of IT process participants within the area of responsibility
- providing methodological assistance in analyzing and finding solutions to problems related to IT processes within the area of responsibility
- developing and controlling the adherence to IT process metrics within the area of responsibility
- auditing the compliance of IT process participants with regulatory requirements (any)
- developing requirements for the automation of IT processes within the area of responsibility
- conducting functional testing of IT process automation within the area of responsibility
- conducting training and informing IT employees about changes in IT processes
We expect you to have:
- knowledge of ITSM concepts and principles;
- knowledge of ITIL best practices and process methodologies in the Service Transition block (v3), COBIT in the Acquisition and Implementation process block
- knowledge of ITSM system architecture and tools
- knowledge of the software development lifecycle and methodologies
- ability to develop training materials and conduct training
- skill in developing IT process diagrams in BPMN notation, methodological documentation, and functional requirements
- skill in functional testing of automation tools
- skill in collecting and analyzing digital data
- skill in developing IT process reporting
- skill in auditing and surveying IT processes
We offer:
- competitive remuneration (discussed based on interview results)
- hybrid or remote work is possible
- official employment in accordance with the Labor Code of the Russian Federation;
- work location: modern office at 44/1 Mashinnaya Street
- professional training programs at the company's expense
- corporate voluntary medical insurance program
- corporate mobile communication
