Description

We invite you to join our team of professionals developing modern communication channels with premium Clients.

We help build a financial strategy, reduce risks, increase profitability, and manage an asset portfolio using Digital services.

This position is for you if:

• you are ambitious, active and never rest on your laurels;

• you are interested in the latest developments in the financial services market and are ready to contribute to their development;

• you have sales and customer service experience in the banking or insurance sector;

• you are ready to help Clients solve their financial tasks and find the best solutions for non-standard situations.

Responsibilities

• offer bank products and services via phone and video calls to existing clients;

• resolve issues for clients contacting the bank;

• consult clients in chat;

• meet sales targets for bank products.

Requirements

• willingness to use AI in daily work (company-sponsored training — we have our own courses)

• strong phone communication skills

• ability to identify customer needs and engage them in dialogue

• customer focus and ability to find the best solutions for them

• knowledge of banking products (deposits, cards, loans, transfers, payments)

• good command of spoken language.

Knowledge of premium banking products (service packages, IIS, mutual funds, asset management, Brokerage services, ILS, NLS), as well as personal investment experience - will be an advantage.

Conditions

• professional development in a new area of the banking market;

• corporate training and communication with market professionals;

• flexible income (salary + bonus), taking into account personal and team performance;

• voluntary health insurance (VHI) program for you and your relatives;

• a friendly work environment and vibrant corporate life of the Contact Center;

• flexible mortgage discount equal to 1/3 of the Central Bank's key rate.

Workplace address: Volgograd, Heroev Stalingrada Avenue, building 50A

We would be happy if you have experience in companies like Yandex, SBER, T-Bank, Pyaterochka, Magnit, Samokat, Yandex Dostavka, OZON, Wildberries, Vkusno - i tochka, M.Video, Eldorado, DNS, DNS, Citilink, MTS, Megafon, Tele2, Svyaznoy, Rostelecom.

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