Systems Engineer | Robotic Kitchen Operations (all genders)

Fresh food. Everywhere. Anytime. With our robots, we are changing the way the world cooks, eats and enjoys. Thanks to technologies that make life easier for food service businesses, automate the preparation of fresh food and bring culinary quality to a new, scalable level. Accessible to everyone. Anywhere and anytime. For this, we give our all. At all levels, in every team, and in every position.

As a Systems Engineer, you ensure the stable operation of our kitchen robots. You identify technical problems in good time, coordinate problem-solving and keep processes lean and efficient. Thus, you ensure that our robots work reliably at all times.

You will take on these tasks:

• System Operation and Monitoring: You remotely monitor our robotic systems from our Hamburg office, analyze alerts and system statuses and identify technical anomalies proactively.
• Incident Management: You proactively identify failures, receive error reports by phone, and conduct structured error analysis. In close cooperation with Engineering and Field Operations, you coordinate problem resolution.
• Documentation: You document system data, incidents and solutions clearly and comprehensibly, ensure smooth shift handovers and develop playbooks for recurring scenarios.
• Process Automation and Optimization: You develop new automations, workflows or internal tools and continuously improve existing monitoring, support, and operation processes.
• Communication and Collaboration: You act as a liaison between customers, Field Operations, and internal teams. You communicate clearly, solution-oriented, and on an equal footing.

Are you passionate about innovative technologies, inspired by this role, and want to revolutionize the worlds of technology and culinary arts with us? Let’s get cooking!

These qualities you likely bring with you:

• Relevant IT Background: You have several years of experience in IT or a similar technical field and quickly get up to speed in modern, complex technology environments.
• Technical Support Experience: You have already independently handled technical incidents – especially in telephone support, from structured intake and prioritization to sustainable resolution.
• Confidence in Direct Communication: You always remain calm in critical situations and always communicate technically clearly, confidently, and solution-oriented.
• Willingness to Learn and Thirst for Knowledge: You want to understand how systems really work, continuously develop yourself and purposefully use modern tools and AI for more efficient work.
• German and English Language Skills: You speak German very well (min. C1) and are confident in English – for clear, professional collaboration in international teams.
• Willingness for Shift Work: Naturally, with appropriate compensation.
• Infrastructure Knowledge as a Plus: Experience with network technologies, servers, virtualization, or modern infrastructure is a welcome addition, but not a prerequisite.
• Curiosity for AI and Automation: An interest in AI models and/or initial experience with workflow automation tools like n8n will complement your profile.