osapiens

Working Student - IT Support (m/f/x)

Mannheim, Germany18 days ago

17 – 22 EUR

per hour

Details

Grade

Intern

Work format

Hybrid

English level

C1, advanced

A cover letter for this job

An email or a Telegram message to the recruiter

About the role

In this position you’ll be part of our Internal IT team and help keep things running smoothly for our colleagues around the world at one of Europe’s fastest-growing sustainability tech companies with real responsibility from day one.

A purpose-driven mission tackling complex sustainability challenges at a fast-growing unicorn company

Responsibilities

Handling and resolving support tickets, from hardware hiccups to access or license requests, and making sure colleagues get a quick and competent answer
Supporting our onboarding process: preparing equipment and accounts for new joiners and being a helpful first contact for their IT questions
Helping with everyday IT tasks like user and access management, device inventory, and keeping our knowledge base up to date
Bringing in your own ideas to make our internal IT processes faster and smarter, like owning the implementation of AI-based automation-processes

Requirements

You are currently pursuing a Bachelor’s or Master’s degree, ideally in a technical field such as Business Informatics, Information Systems, Computer Science, or similar
You have a solid understanding of common IT topics (e.g., Windows, macOS, Microsoft 365) and enjoy troubleshooting
You communicate clearly and enjoy helping people, being able to explain IT topics to non-tech colleagues
You work in a structured, reliable, and detail-oriented manner and know how to keep track of multiple tasks
You like analyzing and optimizing processes with a focus on AI-based automation
You’re proactive and can work independently, while also feeling comfortable asking the team for support
English fluency and German at intermediate level required

Benefits

Hands-on experience in a modern, international IT environment, with real responsibility from day one
A dynamic, collaborative work environment where your ideas are valued
An internal student network with regular meet-ups that connect you with peers across departments, offer insights into different areas, and help you grow your network
Fuel for your growth journey, both personally and professionally
And of course – free drinks and snacks to keep you energized during your day

Handling and resolving support tickets, from hardware hiccups to access or license requests, and making sure colleagues get a quick and competent answer
Supporting our onboarding process: preparing equipment and accounts for new joiners and being a helpful first contact for their IT questions
Helping with everyday IT tasks like user and access management, device inventory, and keeping our knowledge base up to date
Bringing in your own ideas to make our internal IT processes faster and smarter, like owning the implementation of AI-based automation-processes
You are currently pursuing a Bachelor’s or Master’s degree, ideally in a technical field such as Business Informatics, Information Systems, Computer Science, or similar
You have a solid understanding of common IT topics (e.g., Windows, macOS, Microsoft 365) and enjoy troubleshooting
You communicate clearly and enjoy helping people, being able to explain IT topics to non-tech colleagues
You work in a structured, reliable, and detail-oriented manner and know how to keep track of multiple tasks
You like analyzing and optimizing processes with a focus on AI-based automation
You’re proactive and can work independently, while also feeling comfortable asking the team for support
English fluency and German at intermediate level required
A purpose-driven mission tackling complex sustainability challenges at a fast-growing unicorn company
Hands-on experience in a modern, international IT environment, with real responsibility from day one
A dynamic, collaborative work environment where your ideas are valued
An internal student network with regular meet-ups that connect you with peers across departments, offer insights into different areas, and help you grow your network
Fuel for your growth journey, both personally and professionally
And of course – free drinks and snacks to keep you energized during your day