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Miratech
United States1 month ago
Grade
Senior
Experience
from 7 years
Work Format
Remote
English Level
B2 - Upper-Intermediate
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Company: Miratech
Location: United States / us / Remote
The Senior Project Manager plays a critical customer-facing leadership role, responsible for creating delivery clarity, stabilizing execution, and leading the planning, execution, and delivery of technical projects related to speech-enabled IVR and voice solutions. The role is accountable for end-to-end project delivery, ensuring commitments are met on time, within scope, and aligned with client expectations and organizational goals.
This position combines strong program and project management discipline with hands-on leadership, excellent communication skills, and the ability to operate independently. The Senior Project Manager establishes structure, manages cross-functional dependencies, and serves as a trusted interface between the client and technical delivery teams.
Act as the primary client-facing lead, managing stakeholder expectations, trust, and communication.
Own end-to-end delivery across the program, maintaining full visibility into technical and business workstreams.
Establish and continuously improve delivery processes, governance, planning, tracking, and reporting mechanisms.
Coordinate cross-functional teams, including architects, engineers, analysts, and vendors, while aligning priorities as business needs evolve.
Manage project risks, dependencies, issues, escalations, and delivery trade-offs to ensure successful outcomes.
Partner with Product and Technical Leads on backlog planning, prioritization, and delivery sequencing.
Collaborate with other Project Managers to ensure delivery continuity, knowledge sharing, and role backup.
Drive continuous improvement initiatives based on client feedback and lessons learned.
7+ years of experience as a Technical Project Manager and Delivery Management or in a similar technical delivery leadership role.
2+ years of hands-on experience in engineering or technical delivery roles.
Proven experience managing medium- to large-scale technical projects involving software development, systems integration, cloud platforms, or enterprise applications.
Strong understanding of technical architecture, APIs, systems integration, and software development lifecycle concepts.
Proven ability to manage complex, cross-functional initiatives and distributed teams in client-facing and outsourcing delivery environments.
Comfortable working in fast-paced, startup-like environments with evolving responsibilities.
Excellent communication, stakeholder management, risk management, and conflict-resolution skills, with the ability to communicate effectively with both business and technical audiences.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
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