Job Title: Junior Business Operation Manager

Business Operations Manager Barcelona, Spain | Full-time | Office-first

About the team

The Merchant Care Business Operations team sits at the heart of how SumUp supports millions of small businesses every day. We're a data-driven, cross-functional team focused on making Merchant Care run smarter — through process improvement, performance tracking, and operational planning. This role is a real opportunity to get hands-on experience across a broad operational landscape early in your career, working alongside experienced colleagues who'll support your growth from day one.

What you'll do

• Monitor and maintain Merchant Care performance dashboards, turning data into clear operational insights
• Support and manage small-to-medium projects end-to-end, collaborating with teams across Revenue Operations, Data, and CRM Operations
• Identify process inefficiencies and contribute ideas for improvement across operational workflows
• Prepare structured reporting and analysis to support decision-making by Merchant Care leadership
• Work closely with external business process partners to ensure alignment on operational goals

You'll be great for this role if…

• Experience working with data in Excel or Google Sheets, including formulas, reporting, and data manipulation
• Strong analytical mindset with the ability to spot trends and translate them into practical recommendations
• Comfort managing multiple tasks in a fast-paced environment, knowing when to act independently and when to escalate
• Clear and structured communication skills, with the ability to explain operational concepts to non-technical colleagues
• Fluency in English, both written and spoken

Why you should join SumUp

• 🌎 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office-first setup