Business Analyst Junior+ [Ambassador Delivery Platform]
Company: Banco Plata
Location: Mexico
Employment type: FULL_TIME
We’re looking for a Business Analyst to join our Delivery Platform, responsible for delivering Plata cards and banking products directly to customers through our Ambassador Network. This is a business- and operations-heavy role with strong exposure to product development. You’ll work closely with product managers, engineers, analysts, and operations teams to build scalable solutions, improve operational efficiency, and enhance the customer experience.
Challenges that await you:
- Design and scale operational processes for the Ambassador Network, from onboarding and task assignment to delivery execution and quality control
- Identify operational bottlenecks and opportunities for improvement, and translate them into scalable product and process solutions
- Design and develop internal operational tools and backoffice functionality used by ambassadors and operations teams
- Contribute to the development of the Ambassador App by defining requirements, designing workflows, and improving the user experience for field teams
- Work closely with operations stakeholders to understand challenges, gather requirements, and transform them into actionable initiatives
- Design interfaces and solutions within internal systems
- Own and manage the business backlog: collect requests, structure them, prioritize them, and plan delivery
- Write clear and structured business requirements for engineering teams
- Define tasks, track progress, and ensure timely delivery of initiatives
- Work with product analysts to define operational metrics, track performance, and measure the impact of implemented changes
- Monitor and improve key metrics related to ambassador productivity, operational efficiency, quality, and customer experience
- Design, document, and maintain operational regulations, workflows, and standards
