Production Support - Senior Analyst

Employment Type: Permanent

About the Role

We are looking for a Production Support Senior Analyst to join our Capital Markets Production Support team supporting Global Markets Back Office Operations, with a primary focus on Derivatives Settlements and Post-Trade Processing.

The successful candidate will be responsible for monitoring and supporting business-critical production applications, ensuring operational stability, timely incident resolution, and high-quality service delivery. The role requires strong analytical and troubleshooting skills, technical proficiency, and the ability to collaborate effectively with global technology and business teams.

This is an excellent opportunity to work in a fast-paced Investment Banking environment supporting mission-critical post-trade applications.

Key Responsibilities

Production Support & Monitoring

• Provide day-to-day production support for business-critical Capital Markets applications, ensuring high system availability and operational stability.
• Perform proactive production monitoring, application health checks, and service availability validation.
• Monitor production batch jobs and scheduling activities using enterprise scheduling tools such as Control-M or AutoSys.
• Investigate and resolve production issues within agreed Service Level Agreements (SLAs).
• Escalate complex incidents to appropriate technology teams while ensuring timely communication and follow-up.

Incident & Problem Management

• Perform first and second-level application support for production incidents.
• Participate in Incident Management activities following ITIL best practices, ensuring accurate ticket logging, prioritization, and resolution.
• Analyze application logs, database queries, and system alerts to identify production issues.
• Assist in Root Cause Analysis (RCA) and Post Incident Review (PIR) activities for recurring issues.
• Support Problem Management initiatives by identifying recurring incidents and recommending preventive solutions.

Operational Support

• Support production releases, application deployments, server restarts, role swaps, and maintenance activities.
• Execute production validation and post-deployment health checks.
• Participate in Disaster Recovery (DR) exercises and business continuity testing.
• Maintain operational documentation, support runbooks, knowledge articles, and standard operating procedures.
• Contribute to process improvements and automation initiatives to enhance operational efficiency.

Business & Stakeholder Support

• Collaborate with Business Operations, Development, Infrastructure, Database, and Middleware teams to resolve production issues.
• Provide timely updates to business users regarding production incidents and service restoration.
• Support operational reporting, audit requests, and compliance documentation.
• Participate in production support handovers across global teams to ensure seamless 24x7 support coverage.

Technical Responsibilities

• Troubleshoot application issues across Unix/Linux, Windows Server, Java, and middleware environments.
• Execute SQL queries and perform data analysis using Sybase, Oracle, or SQL Server.
• Monitor application logs and system performance to proactively identify operational issues.
• Support deployment activities using Jenkins, Git, JIRA, and CI/CD pipelines.
• Assist in automation and scripting initiatives to improve production support processes.

Required Skills & Experience

• 3–7 years of experience in Production Support, Application Support, or IT Operations.
• Experience supporting enterprise applications within Financial Services, Capital Markets, or Investment Banking is preferred.
• Good understanding of ITIL Incident Management, Problem Management, and Change Management processes.
• Hands-on experience with Unix/Linux commands and shell scripting fundamentals.
• Good working knowledge of SQL and relational databases such as Sybase, Oracle, or SQL Server.
• Experience with Windows Server environments.
• Familiarity with enterprise scheduling tools such as Control-M or AutoSys.
• Experience using ServiceNow, Remedy, GSD, or similar ITSM ticketing tools.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work in a 24x7 production support environment with rotational on-call responsibilities.
• Good verbal and written communication skills.

Preferred Skills

• Exposure to Calypso Back Office modules, including Settlements, Accounting, and Trade Lifecycle processing.
• Basic understanding of OTC and Exchange-Traded Derivatives operations.
• Knowledge of Fixed Income, FX, Equities, Credit, Commodities, and Derivative products.
• Familiarity with SWIFT settlements, confirmations, and payment processing.
• Exposure to Jenkins, Git, JIRA, CI/CD pipelines, and DevOps practices.
• ITIL Foundation Certification (preferred).
• Basic scripting knowledge using Shell, Python, or PowerShell would be an advantage.

Desired Competencies

• Strong analytical and problem-solving skills with attention to detail.
• Ability to work effectively under pressure in a production support environment.
• Customer-focused mindset with a commitment to delivering high-quality support.
• Strong collaboration and teamwork skills across global and cross-functional teams.
• Willingness to learn new technologies and Capital Markets business processes.
• Good organizational and time management skills with the ability to manage multiple priorities.
• Demonstrates accountability, ownership, and a proactive approach to resolving production issues.

How We Work

Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.

This is a permanent full-time position located in Pune. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks.

Who We Are

Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services.

Our 3 offerings are:

• Managed Services
• Consulting & Solutions
• Technology

To know more about Delta Capita and our culture click here: Working at DC - Delta Capita