IT Analyst

Want to change the world? That's what we do at Cabify. Our purpose is to make cities the best places to live by improving the mobility of the people who live in them, connecting passengers and drivers with the tap of a button. Maybe one day cities will be places where no one needs a private car, but we still have a long way to go… are you coming with us?

We are looking for a versatile and proactive IT Support and Projects Analyst to join our Tech team in Madrid. The ideal candidate will be responsible for providing expert technical support to our users, as well as actively participating in the planning, execution, and monitoring of various technology projects that drive efficiency and innovation within the company. This role requires a blend of strong technical skills, project management acumen, and excellent service orientation.

Technical Support:

• Provide Level 2 technical support to company employees, resolving issues related to hardware, software, operating systems, networks, and peripherals.
• Effectively diagnose and troubleshoot technical problems, both remotely and in person.
• Manage and prioritize support tickets using our ticketing tool.
• Perform preventive and corrective maintenance on computer equipment and systems.
• Manage hardware and software inventory, as well as licenses.
• Create and maintain technical documentation, user guides, and knowledge bases.
• Assist with the setup of new user accounts, computers, and mobile devices.
• Escalate complex incidents to higher support levels or external vendors when necessary.

IT Project Management and Participation:

• Actively participate in the full lifecycle of IT projects, from ideation to implementation and closure.
• Collaborate in defining project scope, objectives, timelines, and deliverables.
• Execute assigned tasks within projects, ensuring adherence to deadlines and quality standards.
• Assist in coordinating internal and external resources to achieve project goals.
• Track project progress, identify risks, and propose solutions.
• Develop project documentation (plans, status reports, technical guides, etc.).
• Communicate effectively with project stakeholders to ensure alignment and manage expectations.
• Research and propose new technologies or improvements to existing systems.

Technical Requirements:

• In-depth knowledge of Windows and/or macOS operating systems in corporate environments.
• Experience troubleshooting hardware issues (PCs, laptops, printers, peripherals).
• Knowledge of TCP/IP networking, DNS, DHCP, VPN, Wi-Fi.
• Experience with ticketing tools (e.g., Jira Service Management, Zendesk, ServiceNow).
• Experience administering platforms such as Microsoft 365 / Google Workspace.

Nice to Have:

• Knowledge of scripting languages (Python)

What do we offer?

We are a team of happy and motivated people. Flexibility, good vibes, growth, and impact are guaranteed! Cabify offers a host of benefits you can enjoy on your journey with us:

🔋 Recharge Day: every third Friday of the month is a day off! 🌍 Flexible schedule and 100% in-office work 👨‍⚕️ Benefits plan with dental care centers ⭐ Loyalty program for years of service 🏥 Additional health insurance and free telemedicine 💸 Monthly credit to use on our Cabify app 🎉 Fun events for team bonding 🖥️ Work equipment so you can unleash your full talent