Application Engineer | Robotic Kitchens (all genders)

Fresh food. Everywhere. Always.

With our robots, we are changing the way the world cooks, eats, and enjoys. Through technologies that make catering easier, automate fresh food preparation, and bring culinary quality to a new, scalable level. Accessible to everyone. Everywhere, always. We give our all for this. At every level, in every team, and in every role.

As an Application Engineer, you ensure the smooth operation of our kitchen robots. You identify technical problems early on, coordinate solutions, and keep processes running optimally and efficiently. This way, you ensure that our robots work reliably at all times.

These are the tasks that await you:

• System operation and monitoring: You remotely monitor our robotic systems from our Hamburg office, analyze alerts and system statuses, and identify technical deviations early on.
• Incident management: You proactively identify failures, receive error messages by phone, and conduct structured error analysis. In close cooperation with the engineering and field operations departments, you coordinate problem resolution.
• Documentation: You clearly and comprehensibly document system data, incidents, and solutions, ensure smooth information transfer between shifts, and develop playbooks for recurring situations.
• Process automation and optimization: You develop new automations, workflows, or internal tools and continuously improve existing monitoring, support, and operation processes.
• Communication and collaboration: You act as a liaison between customers, field operations, and internal teams. In doing so, you communicate clearly, solution-oriented, and on equal terms.

Are you passionate about innovative technologies, inspired by this role, and want to revolutionize the worlds of technology and cuisine with us? Let’s get cooking!

These are the qualities you ideally bring with you:

• Relevant IT background: You have many years of experience in IT or a comparable technical field and quickly find your way around modern, complex technology environments.
• Experience in technical support: You have already independently solved technical disruptions – especially in telephone support, from structured reception and prioritization to sustainable resolution.
• Confidence in direct communication: You always remain calm in critical situations and communicate technically clearly, confidently, and solution-oriented.
• Willingness to learn and curiosity: You want to understand how systems really work, continuously develop yourself, and purposefully use modern tools and AI for more efficient work.
• German and English language skills: You are fluent in German (minimum C1) and confident in English – for clear, professional collaboration in international teams.
• Willingness to work shifts: Of course, with appropriate compensation.
• Infrastructure knowledge as a bonus: Experience with network technologies, servers, virtualization, or modern infrastructure is a bonus, but not a prerequisite.
• Curiosity about AI and automation: An interest in AI models and/or initial experience with workflow automation tools like n8n will round off your profile.