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DData4Life
Berlin, Germany7 months ago
Grade
Middle
Experience
from 3 years
Work format
Onsite
English level
B2, upper-intermediate
An email or a Telegram message to the recruiter
„Making the world healthier“ – this is our mission at Data4Life. The IT Operations team plays a central role in this: we ensure that our colleagues can always work with reliable, secure, and efficient digital tools, as well as with functioning workplace infrastructure. Through the continuous development and smooth operation of our IT landscape, we enable teams across the organization to concentrate fully on their contribution to healthcare in Germany and beyond.
To strengthen our IT Operations team, we are looking for a dedicated IT Support Specialist (w/m/d). Impact that makes a difference
Your work ensures that our teams can operate smoothly. By creating a stable, secure, and modern IT environment, you lay the foundation for effectively advancing research and product development – with a long-term perspective thanks to the Hasso Plattner Foundation.
Small team, great freedom of action
In our IT team, you will take on responsibility early on and can actively participate in shaping processes, tools, and standards. Your ideas will directly improve the working conditions of all employees and make our IT more efficient, secure, and future-proof.
In this role, you will report directly to our Head of IT Operations and will be responsible for our entire Helpdesk infrastructure.
As the first point of contact for all internal IT issues, you will provide reliable and high-quality support to approximately 40 employees in our Berlin and Potsdam offices.
You will have full responsibility for end-user support – from independently handling complex hardware, software, and access-related requests to continuously improving support and the user experience.
You will continuously develop and optimize our Identity & Access Management in Google Workspace and Microsoft 365, ensuring secure, scalable, and clearly structured access processes.
You will drive the development of our authentication and security standards, especially in the areas of Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Conditional Access.
Using tools like Microsoft Intune and Microsoft Defender, you will ensure professional Endpoint Management, robust Endpoint Security, and compliance with relevant compliance and security standards.
You will oversee our Atlassian environment (Jira and Confluence) and support teams in setting up new projects, optimizing workflows, and managing users and permissions.
You will have comprehensive responsibility for Hardware- and Asset-Management – from planning and procurement to lifecycle management and efficient, scalable configuration for onboarding.
You will proactively work on process improvement, documentation, and automation to make workflows more efficient and scalable, and ensure a smoothly functioning IT environment in our Berlin office.
More than classic IT support
You can expect diverse tasks related to Modern Workplace, Identity & Access Management, Endpoint Security, and automation. You won't just be troubleshooting problems, but actively developing our internal IT landscape and creating sustainable solutions.
Furthermore, we offer a permanent employment contract, 30 days of vacation, a training budget, Deutschlandticket, supplementary private health insurance, and much more.
„Making the world healthier“ – this is our mission at Data4Life. The IT Operations team plays a central role in this: we ensure that our colleagues can always work with reliable, secure, and efficient digital tools, as well as with functioning workplace infrastructure. Through the continuous development and smooth operation of our IT landscape, we enable teams across the organization to concentrate fully on their contribution to healthcare in Germany and beyond.
To strengthen our IT Operations team, we are looking for a dedicated IT Support Specialist (w/m/d). In this role, you will report directly to our Head of IT Operations and will be responsible for our entire Helpdesk infrastructure.
As the first point of contact for all internal IT issues, you will provide reliable and high-quality support to approximately 40 employees in our Berlin and Potsdam offices.
You will have full responsibility for end-user support – from independently handling complex hardware, software, and access-related requests to continuously improving support and the user experience.
You will continuously develop and optimize our Identity & Access Management in Google Workspace and Microsoft 365, ensuring secure, scalable, and clearly structured access processes.
You will drive the development of our authentication and security standards, especially in the areas of Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Conditional Access.
Using tools like Microsoft Intune and Microsoft Defender, you will ensure professional Endpoint Management, robust Endpoint Security, and compliance with relevant compliance and security standards.
You will oversee our Atlassian environment (Jira and Confluence) and support teams in setting up new projects, optimizing workflows, and managing users and permissions.
You will have comprehensive responsibility for Hardware- and Asset-Management – from planning and procurement to lifecycle management and efficient, scalable configuration for onboarding.
You will proactively work on process improvement, documentation, and automation to make workflows more efficient and scalable, and ensure a smoothly functioning IT environment in our Berlin office.
Impact that makes a difference
Your work ensures that our teams can operate smoothly. By creating a stable, secure, and modern IT environment, you lay the foundation for effectively advancing research and product development – with a long-term perspective thanks to the Hasso Plattner Foundation.
More than classic IT support
You can expect diverse tasks related to Modern Workplace, Identity & Access Management, Endpoint Security, and automation. You won't just be troubleshooting problems, but actively developing our internal IT landscape and creating sustainable solutions.
Small team, great freedom of action
In our IT team, you will take on responsibility early on and can actively participate in shaping processes, tools, and standards. Your ideas will directly improve the working conditions of all employees and make our IT more efficient, secure, and future-proof.
Furthermore, we offer a permanent employment contract, 30 days of vacation, a training budget, Deutschlandticket, supplementary private health insurance, and much more.
We particularly welcome applications from members of the LGBTQI+ community, people with a migration background, people of color, and people with disabilities or chronic illnesses.
If you require support or special assistance due to a disability during the application or interview process, please let us know, and we will do our utmost to assist you.
Please include your complete application documents (CV, certificates, and earliest possible start date).
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