Senior Data Analyst (CX)

Company: Tabby
Employment type: FULL_TIME

As a Customer Experience (CX) Data Analyst, you will play a key role in improving how we support our customers through data driven insights and operational analytics. You will work closely with CX, product, and operations teams to measure performance, identify improvement opportunities, and support better decision making across support workflows. This role focuses on analytics, reporting, and process optimization, with exposure to automation and AI powered tools as part of everyday analytical work.

Key Responsibilities

Data Analysis & Insights

• Analyze large-scale datasets related to agent performance, support interactions and QA.
• Write optimized SQL queries using tools like BigQuery and ClickHouse.
• Build dashboards in Tableau, Metabase.
• Detect behavioral and performance trends among agents and support teams.
• Partner with QA to identify root causes in agent behavior and customer issues.

LLM & Prompting

• Use LLM tools with practical prompt engineering for daily analytical tasks, summarization, and insights generation.
• Ability to assess and profile LLM outputs for quality, relevance, and analytical correctness in business contexts.
• Familiarity with LLM APIs and integrating model outputs into analytical or internal tooling workflows.

Automation & Workflow Optimization

• Work with Airflow and Python to automate data tasks and support workflows.
• Optimize analytics pipelines and data marts to improve performance, resource efficiency, and reliability.