Systems Operations Specialist

What You'll Do

• Support and maintain our go-to-market systems, including HubSpot, Vitally, and other operational platforms.
• Build, maintain, and troubleshoot workflows, automations, lifecycle stages, routing rules, and operational processes.
• Investigate and resolve system issues, workflow failures, data inconsistencies, and operational requests from internal teams.
• Partner with Sales, Customer Success, Marketing, Finance, and Product to improve business processes and operational efficiency.
• Create and maintain dashboards and reporting that provide visibility into pipeline, customer health, renewals, forecasting, and other key business metrics.
• Support integrations and data flow between CRM, billing, product, analytics, and customer support systems.
• Perform data cleanup, improve CRM hygiene, and help maintain data accuracy across business systems.
• Document processes, troubleshooting guides, and operational playbooks to improve scalability and enable self-service.
• Identify opportunities to automate repetitive work using workflows, AI tools, and other operational technologies.
• Assist with cross-functional operational projects that improve how teams work together and scale.

What Success Looks Like

• Business systems operate reliably with minimal disruption.
• Internal teams receive timely, effective support for operational questions and system issues.
• Data across our go-to-market systems is accurate, consistent, and trusted.
• Manual processes are reduced through thoughtful automation and workflow improvements.
• Reporting provides leaders with reliable visibility into business performance.
• Documentation enables teams to solve common operational issues independently.
• Operational processes continue to scale as Nylas grows.

What You'll Bring