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Banco Plata
Mexico City, Mexico6 months ago
Grade
Senior
Experience
from 5 years
Work format
Hybrid, Onsite, Remote
English level
B2, upper-intermediate
Relocation
Mexico
An email or a Telegram message to the recruiter
We are looking for an Incident Manager to join our Customer IT Support team.
The Customer IT Support team is responsible for leading and coordinating critical outages, engaging technical and business stakeholders across the company, and driving incidents toward timely resolution. The team plays a key role in minimizing customer impact, maintaining service reliability, and ensuring effective communication throughout the incident lifecycle.
As an Incident Manager, you will lead response efforts for high-impact incidents affecting customers and Plata products, ensuring swift coordination, clear communication, and efficient resolution. You will work closely with cross-functional teams to restore services, identify root causes, and drive continuous improvements that strengthen the resilience and reliability of our IT environment.
We are looking for an Incident Manager to join our Customer IT Support team.
The Customer IT Support team is responsible for leading and coordinating critical outages, engaging technical and business stakeholders across the company, and driving incidents toward timely resolution. The team plays a key role in minimizing customer impact, maintaining service reliability, and ensuring effective communication throughout the incident lifecycle.
As an Incident Manager, you will lead response efforts for high-impact incidents affecting customers and Plata products, ensuring swift coordination, clear communication, and efficient resolution. You will work closely with cross-functional teams to restore services, identify root causes, and drive continuous improvements that strengthen the resilience and reliability of our IT environment.
Challenges that await you:
What makes you a great fit:
Your Bonus Skills:
Our ways of working:
Our benefits:
Banco Plata, S.A., Institución de Banca Múltiple, Mariano Escobedo 476, First floor, Col. Anzures, Alc. Miguel Hidalgo, CDMX, C.P. 11590
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