Support Engineer / Application Support Manager in Customer Projects (m/f/d)

We firmly believe that diversity is the foundation of innovation and success. Therefore, we support an open, respectful working environment where every person can realize their full potential, regardless of their background, gender, age, sexual orientation, or life path. Our corporate culture is characterized by collaboration, mutual support, and a strong team spirit. We offer you flexibility in maintaining a work-life balance and create space for personal and professional development. Together, we are shaping the digital future – and every voice matters here.

• You support and advise our clients in using our software products

• You analyze and resolve errors in first and second-level support

• You install and configure our software solutions both locally and in the cloud

• You are responsible for deploying software updates and participate in implementation projects for our applications

• You work closely with our clients, software developers, and other project participants

• You work with various software platforms and technology stacks, making the tasks diverse and technically challenging

• You have completed education in applied computer science or have completed training in (business, geographical) informatics, or possess a comparable qualification

• You can clearly explain complex technical issues and have a strong focus on customer orientation

• As a junior specialist, you have an interest in this field of activity and basic knowledge in software deployment, databases, networks, and identity management

• As a senior specialist, you have at least 3 years of professional experience in this field, as well as in the deployment of complex software systems

• Ideally, you have good knowledge of cloud technologies or GIS systems

• You work independently, in a structured manner, and are results-oriented

• Your German is very good, and you have good knowledge of English

Help us ensure that network operators across Europe can perform their important task of operating critical infrastructure with our solutions. In this way, we at Mettis contribute daily to ensuring light, heat, and water, and guarantee that no one is left in the dark.

To strengthen our team, we are currently looking for Support Engineer / Application Support Manager in Customer Projects (m/f/d) at our headquarters in Paderborn. Our vacancies are available as full-time or part-time positions from 32 hours per week – completely flexibly and compatible with your individual needs.