Title: Demand Analyst - Operations
Location: United States/Carrollton, TX / hybrid
GLOBAL LEADERS IN CUSTOMER EXPERIENCE AUTOMATION
With a culture rooted in innovation, Glory's team transforms our customers' businesses every day. Our automation solutions empower retailers, restaurants, and financial institutions to save time, reduce costs, and deliver unparalleled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years and a global leader for more than a decade. This reputation is built on our pioneering software and hardware, combined with our dynamic team. Alongside our technology, it's our people who drive our success.
WHY JOIN US
Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.
ROLE PURPOSE
The Demand Analyst – Operations is responsible for optimizing service parts availability, inventory performance, and planning execution through advanced use of forecasting tools, enterprise systems, and data analytics.
This role acts as a critical link between planning systems (Baxter Planning), ERP (JDE), and business stakeholders, ensuring accurate data, effective forecasting, and alignment between supply, demand, and field service operations.
Key responsibilities include managing forecast accuracy, maintaining planning parameters, executing replenishment and repair plans, and driving inventory optimization initiatives. This role also leads cross-functional collaboration with service leadership, finance, and global teams to improve service levels while minimizing excess and obsolete inventory.
Additionally, the analyst develops KPIs, supports data-driven decision making through analytics and Power BI reporting, and represents regional business needs in system enhancements and integrations.
MAIN RESPONSIBILITIES
Demand Planning & Forecasting
- Develop and maintain accurate demand forecasts using historical data, market trends, and business intelligence.
- Align demand plans with product lifecycle and service strategies.
- Assess impact of machine sales forecasts on service parts forecasts & adjusting forecasts using overrides and planning parameters
- Provide regular demand reports and insights to stakeholders.
- Review & resolve Baxter Planning forecast alerts
- Maintain & input forecasts for new product launches
- Monitor forecast accuracy and adjust models to improve performance.
- Ensure field inventory min levels are properly configured to drive high levels of customer service in onsite repair.
Supply & Replenishment Planning
- Release purchase requisitions (Glory Japan)
- Develop weekly repair plans and kitting plans
- Monitor service parts availability and drive improvements
Analytics & Reporting
- Conduct ad hoc analysis using JDE and Baxter data
- Develop and monitor planning and purchasing KPIs
- Ability to interpret system-generated alerts and take action
- Root cause analysis of forecast and inventory issues
- Data-driven decision making
- Ability to translate complex data into actionable insights
Inventory Optimization
- Balance inventory investment with service level goals.
- Collaborate with supply planning to ensure adequate stock levels for critical parts and products.
- Identify and mitigate risks related to excess or obsolete inventory.
- Lead return & scrap actions based on demand signals
Cross-Functional Collaboration
- Partner with Finance, Service, and Operations to align forecasts with financial and operational targets.
- Represent U.S. requirements in Baxter Planning configuration
- Work with warehouse, procurement and repair center to ensure timely replenishment procurement & repair planning.
- Coordinate with global teams on inventory and planning alignment
- Support special projects related to demand planning and process improvement.
Systems & Data Management
- Utilize ERP and planning systems to manage forecasts and inventory data.
- Maintain data integrity and prioritize updates to support accurate planning.
- Serve as team’s integration lead between JDE and Baxter Planning
- Raise & Coordinate system & data change requests
- Ensure Kit BOM accuracy
- Generate performance dashboards and KPIs for executive reporting.
REQUIRED EDUCATION AND QUALIFICATIONS
- Bachelor’s degree required (Supply Chain, Business, Statistics, Business Intelligence or related field).
- 3-7+ years of experience in supply chain, demand planning, or service parts planning.
- Experience working with planning systems + ERP integration.
- Proven success in improving forecast accuracy and inventory performance using planning tools and data analysis.
- Experience in a global or multi-region supply chain environment preferred.
REQUIRED SKILLS AND COMPETENCIES
- Advanced experience with forecasting & demand planning systems (e.g., Baxter Planning, Synchron, PTC Servigistics, Infor M3 / Service Parts Planning, SAP Service Parts Planning (SPP)
- Advanced analytical skills with Excel (Pivot Tables, Power Query, Lookups) and database tools.
- Strong ERP knowledge: JDE/ Oracle preferred.
- Data extraction & analysis (Large datasets).
- Power BI or similar BI tools (dashboard development).
- Excellent communication and stakeholder management skills.
- Strong understanding of supply chain planning concepts.
- Ownership and accountability for planning outcomes.
- Detail-oriented with a high data accuracy standards.
- Ability to manage competing priorities under tight deadlines.
- Continuous improvement mindset.
