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Plata Card
Mexico1 year ago
Grade
Middle
Experience
from 2 years
Work format
Onsite, Remote
English level
B2, upper-intermediate
Relocation
Mexico
An email or a Telegram message to the recruiter
We are looking for a Business Analyst to join the Antifraud area within Customer Care.
Antifraud is where customers are most likely to feel stressed: suspicious transactions, a stolen card or identity, account blocks, and additional verification. In those moments, customers judge us less by features and more by how fast, clear, and human our response is. We already have strong Support, Antifraud, and Operational teams, but no single owner of the end-to-end antifraud customer experience — the journey crosses multiple teams and tools, which makes it easy for ownership, communication standards, and measurable quality to get fragmented.
In this role, you will turn antifraud CX into a single product: journeys, rules, handoffs, and tooling. You will make the experience measurable through metrics, SLAs, and communication quality, and systematically improve the process as new products and new fraud scenarios emerge.
0–3 months: understand and put the foundations in place
3–6 months: deliver improvements and show measurable impact
We are looking for a Business Analyst to join the Antifraud area within Customer Care.
Antifraud is where customers are most likely to feel stressed: suspicious transactions, a stolen card or identity, account blocks, and additional verification. In those moments, customers judge us less by features and more by how fast, clear, and human our response is. We already have strong Support, Antifraud, and Operational teams, but no single owner of the end-to-end antifraud customer experience — the journey crosses multiple teams and tools, which makes it easy for ownership, communication standards, and measurable quality to get fragmented.
In this role, you will turn antifraud CX into a single product: journeys, rules, handoffs, and tooling. You will make the experience measurable through metrics, SLAs, and communication quality, and systematically improve the process as new products and new fraud scenarios emerge.
0–3 months: understand and put the foundations in place
3–6 months: deliver improvements and show measurable impact
We compare skills, grade, work format and salary
Most often 30,400 to 46,700
