Platform Operations Engineer

Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions. As financial industry experts at the center of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle. We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo.

Purpose of the role: The Platform Operations Engineer is responsible for maintaining the security, stability, and performance of Pico’s internal infrastructure and client trading platforms. The role focuses on supporting mission-critical trading environments, including the investigation and resolution of operating system, platform, and hardware issues that impact client trading services.

This is a customer-facing role with direct responsibility for delivering high-quality operational support to Pico’s trading clients. The successful candidate will work closely with clients, internal teams, vendors, and exchanges to ensure trading systems remain reliable, secure, and performant, meeting agreed service levels and operational expectations.

The ideal candidate has a strong technical foundation in Red Hat Enterprise Linux and experience supporting platforms running on virtualisation technologies such as KVM, VMware ESXi, and Hyper-V. Hands-on experience with HPE and Dell server hardware, along with automation and scripting using Bash and Ansible, is essential. Familiarity with ITIL (or equivalent) operational frameworks, including incident, problem, and change management, is required to support controlled, auditable operations in a financial services environment. The role also requires supporting Microsoft Windows Server and Active Directory across client environments.

Responsibilities and duties (including but not limited to)

• Provide operational support across Pico’s infrastructure and platform services, including client trading environments, to ensure systems run at optimal performance and consistently meet defined KPIs and Service Level Agreements (SLAs).
• Ensure the stability, availability, and reliability of platform services in a 24x7 production trading environment.
• Act as second-line support, performing technical investigation, triage, and expert-level troubleshooting of platform and client systems.
• Take end-to-end ownership of incidents and service requests logged in the Pico ticketing system through to resolution.
• Perform root cause analysis of platform incidents and contribute to permanent fixes and preventative improvements.
• Deliver a high standard of operational service and maintain strong relationships with internal teams and external customers.
• Interface with vendors, market participants, and financial exchanges to support platform operations and resolve technical issues.
• Remotely coordinate and validate on-site hardware installations, replacements, and repairs.
• Execute preventative maintenance activities, including server operating system patching and firmware upgrades, to maintain platform security and reliability.
• Develop and maintain automation using scripting and configuration management tools (e.g. Ansible) to support platform deployment, configuration, and ongoing maintenance.
• Create and maintain platform documentation, including system diagrams, operational runbooks, flowcharts, and scheduled operational reports.
• Conduct daily platform health checks, capacity reviews, and infrastructure monitoring, reporting any risks or anomalies.
• Contribute to continuous improvement of platform operations processes, tooling, and reliability.

Education, Skills, and background (incl. Education and Experience Requirements)

• Degree in Computer Science, Information Systems, or a related discipline, or equivalent practical experience.
• 4–8 years of experience working in a production operational environment supporting critical infrastructure.
• A minimum of 4 years’ hands-on experience supporting physical and virtual server platforms.
• Experience supporting platforms within the financial services or trading industry is strongly preferred.
• Proven experience administering Linux and Microsoft Windows operating systems.
• Hands-on experience with systems management tools, including Red Hat Satellite.
• Experience configuring, maintaining, and operating server and infrastructure monitoring solutions.
• Strong experience working with bare-metal server deployments at scale.
• Practical experience with HPE and Dell server hardware and associated management tools.
• Proficient in scripting and automation using Bash, Ansible, and Python.
• Solid understanding of server performance and capacity monitoring, including CPU utilisation, memory contention, disk usage, and network I/O.
• Strong server-side networking knowledge, including IP routing, TCP/IP, multicast, DNS, NTP, and PTP.
• Excellent communication and customer-facing skills, with the ability to work directly with clients in a high-pressure operational environment.

This role will be part of a shift pattern are as follows:

AMRS

Working days Weds-Sun

Working Hours 9hr shift, including 1 hr break, covering 09:00 - 19:00 EST/EDT coverage window Shift start and end time will change in IST when US is observing daylight savings

Working Arrangements This is a Hybrid position with [ weekly time in the office with the flexibility of working from home ] . Though travel may be required from time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions/geographies including but not limited to EMEA, USA and APAC).

IMPORTANT DATA PRIVACY INFORMATION: This position is available with PICO TECHNOLOGY INDIA PRIVATE LIMITED. The controller of your personal data will be PICO TECHNOLOGY INDIA PRIVATE LIMITED

For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, View Here.

Be a part of Pico Family Pico is an equal opportunity employer. Pico does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at Pico are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.