Helpdesk Specialist

Company: Evomatrix Services LTD Location: Limassol, Cyprus Employment type: OTHER

RoboMarkets was established in 2012 and received a license of a European broker in 2013. RoboMarkets is regulated by the CySEC, license No. 191/13.

RoboMarkets is a multi-asset broker offering 7 asset types and more than 12,000 instruments for trading. Our company has grown rapidly in the past years and now provides professional services for institutional and retail clients from Europe.

Key Responsibilities:

• Provide technical support to employees in the CY office and remotely.
• Maintain and support office IT infrastructure, including:
  • Workstations, printers, and conference room equipment
  • Local network equipment (switches, access points, cabling)
  • IP telephony, access control systems, and CCTV
• Support and administer corporate software and services:
  • Google Workspace and Microsoft 365
  • Antivirus software (Kaspersky), VPN
  • Apple Business Management, Jamf MDM, and Active Directory
  • User access and account management
• Manage IT assets: inventory tracking, procurement, and vendor coordination
• Ensure proper software licensing and compliance with policies
• Document IT procedures, maintain knowledge base, and follow service management processes

Requirements:

• 1–2+ years of experience in IT support, Help Desk, or system administration
• Strong knowledge of Windows, macOS, and mobile platforms (iOS/Android)
• Russian (B2+) and English (B1+) for day-to-day communication