Account Manager / Retention Agent

Hello!

My name is Sasha, I’m a recruiter working with an international Forex brokerage company operating across global markets.

We are currently looking for experienced Account Managers / Retention Agents to join a fast-growing UK-focused project within the company.

The company works with international trading clients and is expanding its teams due to strong business growth. The role is fully office-based in Sofia, Bulgaria, and the company provides a full relocation package for selected candidates.

Your responsibilities would include:

• Managing and growing a portfolio of international clients
• Retaining existing traders and building long-term relationships
• Identifying upsell opportunities and converting leads into active clients
• Working closely with the marketing team on campaigns and client engagement strategies
• Monitoring client feedback and market trends to improve client experience
• Maintaining accurate records of client interactions in CRM systems
• Consistently meeting individual sales and retention KPIs

We are looking for candidates who have:

• At least 1 year of experience in Forex as a Retention Agent / Account Manager
• Experience working with international clients (UK, EU, Australia, Canada, South Africa markets is a plus)
• Strong communication and negotiation skills in English
• A results-driven mindset and ability to work in a performance-based environment

What the company offers:

• Competitive base salary (negotiable) + performance commissions
• Full A–Z relocation package to Sofia
• Covered flight ticket
• High-end hotel stay for the first 10 days
• Support from trusted real estate brokers when searching for accommodation
• Monthly housing support €500–€700
• Relocation bonus upon arrival
• Multisport card and private health insurance
• Weekly catering in the office
• Team-building events and a friendly international team

If this opportunity sounds interesting for you, I would be happy to share more details and discuss the role 😉