Account Manager

Wanted**

About Us: We are a dynamically developing payment system providing modern solutions for processing payments and financial operations. We are looking for an ambitious specialist ready to grow in the field of financial technologies.

▪️Responsibilities: ▫️Manage a portfolio of B2B clients: onboarding, support, development. ▫️Conduct QBR/EBR sessions, identify new growth opportunities. ▫️Monitor NPS, CSAT, churn rate, eliminate churn risks in a timely manner. ▫️Manage upsells together with the sales team. ▫️Coordinate incident support. ▫️Collect feedback and deliver insights for work improvement. ▫️Correctly fill out client cards, manage reporting in ERP, provide forecasts and analytical reports.

▪️Requirements: ▫️ 4-6 years of experience in Account / Customer Success in B2B SaaS or IT. ▫️Understanding of retention, expansion, ARR/MRR, CAC, LTV metrics. ▫️Skills in managing multiple accounts and prioritizing tasks. ▫️Fluent Russian and English at B2 level or higher (spoken/written). ▫️Ability to conduct negotiations at the C-suite level. ▫️Ability to work with CRM/ERP. Sales experience will be a plus. ▫️Location outside of the Russian Federation

▪️Conditions: ▫️Remote work format ▫️Schedule 5/2 from 10:00 to 19:00 Moscow time. ▫️Vacation: 28 calendar days. ▫️Business trips