Onsite IT Support Technician

Title: Onsite IT Support Technician Location: Netherlands, Rotterdam, 3011 XB

Location: Netherlands, Rotterdam, 3011 XB Workplace: Site Based Employment: Full time

A.P. Moller - Maersk is an integrated container logistics company and member of the A.P. Moller Group. Connecting and simplifying trade to help our customers grow and thrive. With a dedicated team of over 80,000, operating in 130 countries; we go all the way to enable global trade for a growing world. We leverage cutting-edge technology to optimize operations, enhance customer experience, and drive business growth. We are seeking an Onsite IT Support Technician to join our team and play a pivotal role.

Strengthening Maersk Technology IT Services is a core, supporting element of the Maersk Group’s aim to build the IT platform required to deliver the right IT solution and operating environment. The role requires a confident, self-driven and organised individual with solid IT knowledge and broad experience in solving IT related problems. Apart from service-mindedness and results-orientation, the person must possess good communication and interpersonal skills. Commitment to a high level of service and responsibility is required. The post holder will spend most of their daytime supporting our business colleagues in an office environment and is expected to prioritise and plan most of their working day in collaboration with the rest of the team. The IT Support Technician must be a team player, able to function autonomously with minimal direct supervision and understand the value of supporting their colleagues and sharing their experience and knowledge. Social skills to be able to deliver a friendly and robust service to business colleagues at all levels are a must.

The individual must be prepared to work onsite in the office and to travel to remote sites on an ad-hoc basis (travel provided by company.)

Please note: A valid driver’s license is must and English and Dutch language is mandatory.

Key Responsibilities

The main responsibility of the IT Support Technician will be to provide onsite support for hardware management, asset management and physical support for other IT equipment including servers, switches, printers, cabling, mobile devices, and tablets. The majority of Maersk Technology support will be provided remotely via remote support teams. The IT Support Technician will be responsible for fulfilling services which require physical onsite presence, assisting the remote support teams where required and acting as a liaison point for business colleagues. What's important for this position is professional communication, great customer service and interpersonal skills. The ability to work independently with a high sense of urgency and result orientation is the key to success in the role.

Specific daily responsibilities include:

• Handling and preparing end user hardware, especially hardware used in an office environment.
• 2nd level hardware support via tickets raised and assigned in Service Now.
• Problem and Incident Management.
• Collecting and providing input for improvements.
• Act as a local project coordinator for hardware rollouts as required.
• Support for other locations as appropriate within The Netherlands.
• Responsibility for the IT hardware support within the site location that the post holder is located, acting as part of the onsite team.
• Asset management updates for deployed hardware to ServiceNow.

What we are looking for?

Technical Skills

• Good desktop knowledge - Windows 11 and modern managed devices.
• Good knowledge of setting up laptops, including BIOS configuration, Microsoft operating systems, Ubuntu operating systems and connectivity (LAN, Wi-Fi, Bluetooth, etc.)
• Good knowledge of the most common PC accessories and how to connect them, i.e. printers, mice, external drives.
• Microsoft office 365 (Word, Excel, Outlook, Access, SharePoint, Teams).
• Able to do basic setup of mobile devices - iOS \ Android devices.
• Good understanding of IT infrastructure components that provide an onsite network.
• Basic network troubleshooting skills.
• Knowledge of an IT Service Management application such as ServiceNow.

Desirable Technical Skills

• WLAN \Wi-Fi
• Good understanding of IT hardware

Other Skills

• Ability to manage and prioritise tasks within a working day.
• High sense of urgency.
• Professional communication, customer service and great interpersonal skills.
• Time management.
• Ability to work with people at all levels in the organisation.
• Ability to work and operate within a team and independently as required.
• Excellent prioritisation and problem-solving skills.
• Experience in taking end-to-end responsibility for issue resolution.
• Customer service mindset and pragmatic approach.
• Experience working and communicating with diverse team.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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