Invoicing Team Leader

Title: Invoicing Team Leader Company: Infobip Location: 5 Locations / Hybrid

Location: Zagreb (Croatia) Location: Vodnjan (Croatia) Location: Rijeka (Croatia) Location: Split (Croatia) Location: Osijek (Croatia) Workplace: Hybrid Employment: Full time

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

What this role is all about

As an Invoicing Team Lead – EMEA, you will lead a high-performing invoicing function responsible for delivering accurate, timely, and efficient invoicing operations across the region. You will play a key role in driving operational excellence, improving automation adoption, and enhancing the overall stakeholder and customer experience. Working closely with cross-functional teams including Sales, Finance, Operations, Customer Success, Legal, and Revenue Operations, you will help optimize invoicing processes and support scalable business growth. This role is ideal for a leader who thrives in a fast-paced environment, uses data to drive decisions, and is passionate about continuous improvement and digital transformation.

What you’ll do

• Lead, mentor, and develop a team of invoicing professionals across the EMEA region
• Drive operational excellence across the end-to-end invoicing lifecycle, ensuring timely and accurate invoice generation
• Monitor and improve key operational KPIs including Time-to-Invoice, invoice accuracy, automation rate, and customer satisfaction metrics
• Identify process bottlenecks and implement scalable process improvement and automation initiatives
• Partner with technology and transformation teams to deliver workflow automation and operational efficiency projects
• Collaborate with Sales, Finance, Operations, Customer Success, Revenue Operations, Legal, and external customers to resolve invoicing challenges
• Present operational performance updates, risks, and improvement opportunities to senior leadership

What makes you a strong fit

• Bachelor’s degree in Finance, Accounting, Business Administration, Operations Management, or a related field
• 7+ years of experience in invoicing, billing, order-to-cash, revenue operations, or shared services environments
• 3+ years of leadership experience managing and developing operational teams – it’s a must
• Strong understanding of invoicing processes, billing operations, financial controls, and compliance requirements
• Demonstrated experience driving process improvements, automation initiatives, and operational optimization
• Strong analytical and problem-solving skills with the ability to translate operational data into actionable insights
• Excellent communication, stakeholder management, influencing, and presentation skills
• Fluent in English, both spoken and written

Nice-to-have qualifications

• Experience working in a high-volume, technology-enabled invoicing environment
• Experience with workflow automation, AI-driven operations, and process optimization tools

Why you'll love it here

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.

Please be aware that Infobip processes job applications only through our official platform Workday. Applications submitted via other third-party platforms are not reviewed or processed by Infobip.