Head of Support (Trader and Payment Systems Teams)

PayPort, Remote**

What you will be doing:

🌸Organizing and optimizing the support department (24/7) to ensure a high level of service for our clients and partners. 🌸Coordinating request fulfillment, implementing quality metrics for processing, and continuously improving processes. 🌸Analyzing incidents and developing proposals to reduce them and shorten processing times. 🌸Diagnosing technical problems and escalating them to the relevant departments for quick resolution. 🌸Regularly checking team performance and promptly responding to failures. 🌸Developing, implementing, and monitoring customer support strategy and operations. 🌸Managing a team of 25-30 employees, ensuring their high performance and motivation.

Requirements:

💦Minimum 5 years of overall experience in leading a support service. 💦Higher education or secondary vocational education (technical, managerial, or related field). 💦Deep understanding of payment system principles (transactions, gateways, authentication, P2P payments). 💦Experience interacting with traders. 💦Ability to effectively manage a team and motivate employees to achieve high results. 💦Strong analytical skills and the ability to make data-driven decisions. 💦Excellent communication skills, leadership qualities, results orientation, and customer focus. 💦Readiness to work in a multitasking environment with a high workload. 💦English language proficiency at B2 level or higher.

Conditions:

☘️Employee location outside the Russian Federation ☘️Remote work format. ☘️Competitive salary. ☘️Payments twice a month. ☘️Vacation of 28 calendar days.

**Contacts: **recruiter contact