We are looking for an iGaming Customer Support Representative to support players via live chat and email.
Responsibilities
Support players via live chat and email
Manage at least 3 concurrent chats
Handle account, payment, bonus, KYC and gameplay-related requests
Escalate technical, payment, fraud and responsible-gaming cases
Follow internal procedures and data-protection requirements
Maintain accurate records of player interactions
Meet KPIs for response time, quality, productivity and customer satisfaction
Requirements
Fluent English
Customer support experience, preferably via live chat and email
Ability to multitask and handle 3+ chats simultaneously
Strong communication and problem-solving skills
Attention to detail and customer-focused approach
Willingness to work night shifts
Previous experience in iGaming, online casino, sportsbook, fintech or e-commerce is an advantage.
Nice to have
Finnish is a strong advantage
Benefits
Office-based — Valencia, Spain
24/7 support
2 days on / 2 days off
Shifts: 08:00–20:00 / 20:00–08:00
Salary From $700 net
We are looking for an iGaming Customer Support Representative to support players via live chat and email.
Responsibilities
Support players via live chat and email
Manage at least 3 concurrent chats
Handle account, payment, bonus, KYC and gameplay-related requests
Escalate technical, payment, fraud and responsible-gaming cases
Follow internal procedures and data-protection requirements
Maintain accurate records of player interactions
Meet KPIs for response time, quality, productivity and customer satisfaction
Requirements
Fluent English
Finnish is a strong advantage
Customer support experience, preferably via live chat and email
Ability to multitask and handle 3+ chats simultaneously
Strong communication and problem-solving skills
Attention to detail and customer-focused approach
Willingness to work night shifts
Schedule & Location
Office-based — Valencia, Spain
24/7 support
2 days on / 2 days off
Shifts: 08:00–20:00 / 20:00–08:00
Salary From $700 net
Previous experience in iGaming, online casino, sportsbook, fintech or e-commerce is an advantage.
Please submit your CV in English if you are ready to work from our office in Valencia, Spain.
