Operations System Analyst_Aloha

Job Family Group: Business Support Group

Job Description: The Aloha Database Administrator is responsible for managing, maintaining, and optimizing NCR Aloha POS databases and related systems that support restaurant operations across multiple brands within the TA Restaurant Group (TARG). This role plays a key part in ensuring database accuracy, system availability, effective troubleshooting, and seamless execution of menu, pricing, loyalty, and promotional changes while partnering closely with Operations, IT, and other key stakeholders.

Job Summary

Aloha Online Ordering & Promotional Management

• Manage the NCR Aloha Online Ordering system and maintain the Online Menu Database.
• Perform ongoing system maintenance and troubleshoot technology failures, providing appropriate direction and escalation when needed.
• Manage and maintain the Promotional Coupon Code Database.
• Ensure accurate and timely implementation of online menu, promotional, and system updates.

Aloha Loyalty Management

• Manage the NCR Aloha Loyalty platform.
• Configure loyalty bonus plans and Smart Rewards programs.
• Provide customer service and technical support to guests via phone and/or email.
• Create monthly reports based on loyalty member data and customer behaviors.

Aloha CFC Database & Pricing

• Manage and maintain the Aloha CFC database.
• Execute database change requests in accordance with established Service Level Agreements (SLAs).
• Build database elements for new menu items, item modifications, and pricing adjustments.
• Execute sales tax changes based on direction from the Tax Department.
• Support franchise database changes for participating franchise groups as needed.
• Test and validate database changes to ensure accuracy and functionality.
• Manage price changes across supported restaurant operations.

Technical Support & Stakeholder Collaboration

• Provide technical support and troubleshooting for database-related issues.
• Partner closely with IT, Operations, and other departments to ensure seamless integration and functionality of the Aloha POS environment.
• Support Point of Sale systems that enable accurate customer ordering, payment processing, and sales data flow into Operations, Accounting, and Financial systems.
• Collaborate effectively with Store Managers, restaurant operators, internal team members, vendors, suppliers, and other key stakeholders.

Qualifications

Professional Background

• Proven experience in database administration, preferably supporting NCR Aloha POS systems or similar Point of Sale environments.
• Experience managing, maintaining, configuring, and upgrading POS or operational databases.
• Demonstrated experience providing technical support and troubleshooting database-related issues.
• Ability to work collaboratively with IT, Operations, and cross-functional teams supporting business-critical systems.

Technical Skills

• Strong knowledge of NCR Aloha POS databases and database management practices.
• Strong SQL skills for database querying, maintenance, and management.
• Experience with database performance tuning, issue identification, and troubleshooting.
• Familiarity with operating systems such as Linux and Windows.
• Knowledge of cloud platforms such as AWS, Microsoft Azure, or Google Cloud is a plus.

Skills & Competencies

• Strong analytical and problem-solving skills with the ability to identify and resolve database and system issues.
• High attention to detail, ensuring accuracy and consistency in database management and documentation.
• Effective communication skills with the ability to explain technical information to non-technical stakeholders.
• Strong collaboration skills and the ability to work effectively across cross-functional teams.
• Adaptable and comfortable responding to changing priorities and unexpected technical challenges.
• Customer-service mindset with the ability to effectively support internal stakeholders and external users.

Travel Requirement: No travel is expected with this role

Relocation Assistance: This role is not eligible for relocation

Remote Type: This position is a hybrid of office/remote working

Skills: Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Service, Customer Support, Customer Value Proposition, Digital Fluency, Resilience, Self-Awareness, Sustainability awareness and action, Understanding Emotions, Workload Prioritization