Support Manager

#Vacancy #Supportmanager #Fintech #Fulltime #Remote ** Support Manager required for an international fintech marketplace

About the company An international fintech marketplace connecting online businesses with verified payment providers directly.

We are looking for a Support Manager who will be responsible for presenting the platform to clients and actively working with the database: conducting demos, follow-up communication, pushing for registration and launch.

▪️Responsibilities ▫️Conducting online presentations of the platform for merchants and providers. ▫️Follow-up communication with clients after the first contact: reminders, answering questions, pushing for the target action. ▫️Working with inbound leads: receiving, initial qualification, handing over to sales or independent processing. ▫️Managing communication in amoCRM: recording statuses, updating cards, monitoring follow-up deadlines. ▫️Interacting with the sales department: supporting sales at stages requiring regular client contact.

▪️Requirements ▫️Experience in client communication, support, or sales support for at least 2 years. ▫️English C1+. All client communication is in English. ▫️Excellent written and verbal communication: the client should feel professionalism. ▫️Persistence without intrusiveness: the ability to push politely, systematically, and on time. ▫️Autonomy, ability to work without constant supervision.

▪️Conditions ▫️$800 fixed + % of KPI, income ceiling up to $5,000 ▫️Fully remote format ▫️Growth opportunities within the team

**Contacts: **@hr_appz

Please attach your resume and LinkedIn profile link to your application.