L1 Reports Engineer (m/f/d)

First point of contact for our clients' requests

Clear, friendly, and structured communication with clients

Analysis and resolution of incoming customer support tickets

Creation and adaptation of reports using Handlebars.js according to client requirements

Support with software configuration issues

Identification of problems and collection of relevant technical information

Determination of when escalation to Level 2 or the product team is required

Structured documentation of issues and solutions

Ensuring high customer satisfaction through timely communication

Excellent communication and problem-solving skills

Customer-oriented and structured approach to work

Strong troubleshooting mindset and enjoyment in identifying root causes

Basic knowledge of Handlebars.js or similar templating languages (or willingness to learn them quickly)

Ability to work both independently and as part of a team

Native German language skills or fluent proficiency

Good command of English

Initial experience in creating or adapting reports/templates (e.g., HTML/CSS)

Basic understanding of web applications

Basic knowledge of M365, APIs, and HTTP statuses

Experience in software configuration and identity access management

Basic understanding of security topics (passwords, phishing, secure device usage)

100% remote work and full flexibility in managing working hours

Transparent company culture based on trust in an international SaaS Scale-up

Modern tools, data-driven processes, and short decision-making paths

2-3 offsite events and workshops per year for strategy, information exchange, and team spirit

High degree of personal responsibility and clear development prospects

Chance to actively participate in the development of a fast-growing SaaS company

Steep learning curve in Customer Success, Onboarding, software processes, and content creation

Close collaboration with our Customer Success and Product teams

Flexible working hours