Technical Support Specialist (Junior+)

🚀 Seeking a Technical Support Specialist (Junior+) We are a B2B SaaS company. We develop a product for businesses and are looking for someone to help our clients quickly resolve technical issues and get the most out of the product.

What you'll be doing: — responding to client inquiries and troubleshooting emerging problems; — diagnosing technical issues and finding solutions; — working with tickets, logs, and documentation; — escalating complex cases to developers and helping them reach a resolution; — maintaining the knowledge base: instructions, FAQs, and scenarios for different user types; — gathering user feedback and helping to improve the product and knowledge base.

What's important: — basic understanding of web technologies and SaaS operating principles; — systematic thinking and attention to detail; — experience with Service Desk systems; — understanding of support processes, SLAs, and key metrics (FRT, TTR, CSAT, FCR); — experience interacting with a development team and creating structured bug reports; — ability to explain technical issues in simple terms.

Experience in technical support, SaaS, or B2B products is a plus, but we are ready to consider a strong Junior.

💻 Format: remote, part-time 💰 Salary: fixed + kpi Apply: via questionnaire