Title: Customer Support Manager / Technical Support Specialist SaaS Company: Custom Product Builder inc. Salary: from 800 to 1120 $ Remote work: yes Employment: Full-time Level: Intern Skills: English, Customer Service, Technical Support, B2B, E-commerce

Customer Support / Customer Success Manager

CPB Platform / Custom Product Builder

Format: Remote, full-time

Experience: Not required

Pay: $5–7/hour

Schedule: work within MSK time zone or significant overlap with MSK working hours

CPB Platform is an international B2B SaaS company that develops solutions for product customization and e-commerce.

We are looking for a Customer Support specialist or a communicative junior with a technical background: QA, Dev, DevOps, PM, or a related field.

What needs to be done:

• communicate with clients in English and Russian;
• help users work with the product;
• process incoming requests;
• troubleshoot technical issues and escalate them to the development team;
• support clients and improve the customer experience.

Requirements:

• fluent English and fluent Russian (English at a conversational level);
• technical background: experience, courses, certificates, or junior-level knowledge in QA, Dev, DevOps, PM, and related fields;
• fluent written communication;
• attention to detail, responsibility, and ability to understand the product;
• willingness to work full-time without combining with other jobs;
• willingness to work according to the MSK time zone or have a significant overlap with MSK working hours.

Will be a plus:

• experience in Customer Support or Customer Success;
• experience with SaaS, e-commerce, or technical products;
• understanding of QA processes and interaction with developers.

During the interview, we will check your experience with projects and products, basic technical knowledge, portfolio, and certificates.

About the company:

Application only via email:

maksim@buildateam.io

Email subject:

cpb-support-job-eu

Maxim

CTO, CPB Platform