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2 months ago
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Grade
Junior
Work Format
Remote
Employment
Full-time
English Level
B2 - Upper-Intermediate
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🚀We are looking for a Support Manager L1 | Remote
Responsibilities: • Advise partners in internal channels; • Populate and update the internal knowledge base
Requirements: • Experience as a Support L1 specialist (b2b/b2c/gaming) • English B2 minimum • Understanding of IT support principles (availability, promptness, effective problem-solving, polite communication); • Experience with ServiceDesk ticketing systems (JIRA, Zendesk, etc); • Experience in managing a knowledge base (Confluence); • High level of communication skills, ability to clearly express thoughts; • Ability to conduct business correspondence; • Stress resistance and readiness for high workload; • Experience in solving analytical tasks; • Ability to work with technical documentation; • Experience in VIP support will be an advantage; • Knowledge of API basics; • Experience working in chats.
Conditions: • Work schedule 2/2 with a flexible start of the workday (after the probation period, day/night shifts) • Remote work format • Paid vacation • Flexible approach to management, task assignment, processes • Interesting tasks in a friendly and large team
