Customer Support Specialist

id=“47183”} ✅ Customer Support Specialist 📍 Remote | shift schedule, 7 days a week

Company: International travel-tech company in the eSIM sphere.

Main tasks: • Customer support via WhatsApp and live chat • Assistance with eSIM installation, connection, and device compatibility • Resolving issues related to orders, accounts, and returns • Handling inquiries forwarded by the AI assistant • Maintaining notes, tagging inquiries, and adhering to SLA • Identifying problems and assisting in the improvement of the AI assistant

We are looking for you if: • You have experience in customer support, preferably in chats • Excellent written English skills • Ability to explain technical issues in simple terms • Knowledge of Zendesk, Intercom, Superchat, or similar tools • Attentiveness, organization, and independence • Interest in AI tools

Will be an advantage: • Knowledge of eSIM, mobile communication, or telecommunications • Experience in e-commerce or travel • Knowledge of additional languages

📩 Send your resume to: cv@prohunters.kz