Support Specialist L2

🎯Company: FANzino (iGaming)
💼Position: Support Specialist L2

🔎About Us
FANzino is a B2B provider of new-format games in the online gambling world.

🕰Work Schedule
• Shift-based: day/night 2/2 for 12 hours.
• First 2–3 months: 5/2 for 8 hours.

📝Responsibilities
• consulting partners in internal communication channels;
• API debugging and integration;
• identifying and resolving technical errors;
• monitoring product performance using Grafana and Kibana;
• processing reports of issues and bugs;
• maintaining and updating the internal knowledge base;
• preparing incident reports.

👤Candidate Requirements
• English level B2 or higher, excellent oral and written communication skills;
• minimum 1 year of experience in a similar position;
• experience supporting web applications;
• API testing experience (Postman or Insomnia);
• experience with browser DevTools (Network, Console, Application, etc.);
• knowledge of MS Exchange, MS Office 365, and MS Outlook;
• experience with Jira and Confluence;
• experience analyzing and interpreting logs (Kibana, Grafana);
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

✨Will be an advantage
• experience supporting cloud services;
• understanding of CRM, ERP, or other business applications;
• experience writing technical documentation;
• knowledge of XML and JSON, REST architecture;
• knowledge of HTML, CSS, SQL;
• experience with Postman.

🛠Main Tasks
• providing L2 technical support for applications in a gambling company;
• interaction and integration with technological partners and clients;
• internal communication with Project Management, Development, QA, and CSM teams;
• reporting bugs and suggestions for product improvement;
• expanding and maintaining the support service knowledge base.

❤️Personal Qualities
• strong analytical skills;
• problem-solving skills;
• independence and openness to learning.

🎁Company Benefits
• shift schedule day/night 2/2 for 12 hours;
• interesting tasks and a professional team;
• opportunities for professional growth;
• paid vacation and sick leave.

🌍Location
• considering candidates in Cyprus and remote specialists from various countries;
• it is important that the main work tools are not blocked in the candidate's country;
• willingness to work according to Cyprus time schedule.