🎯** Company: FANzino (iGaming)
💼 Position: **Support Specialist L2

🔎** About Us ** FANzino is a B2B provider of new format games in the online gambling world. We create scalable live games without studios, using video composition, emulation, and real-time outcome generation technologies.

🕰** Work Schedule ** • Shift work: day/night 2/2 for 12 hours.
• First 2–3 months: 5/2 for 8 hours.

📝** Responsibilities ** • consulting partners in internal communication channels;
• debugging and integrating APIs;
• finding and fixing technical errors;
• monitoring product performance using Grafana and Kibana;
• processing reports of issues and bugs;
• maintaining and updating the internal knowledge base;
• preparing incident reports.

👤** Candidate Requirements ** • English level from B2, excellent oral and written communication skills;
• minimum 1 year of experience in a similar position;
• experience supporting web applications;
• experience with API testing (Postman or Insomnia);
• experience working with browser DevTools (Network, Console, Application, etc.);
• knowledge of MS Exchange, MS Office 365, and MS Outlook;
• experience working with Jira and Confluence;
• experience analyzing and interpreting logs (Kibana, Grafana);
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

✨** Will be an advantage ** • experience supporting cloud services;
• understanding of CRM, ERP, or other business applications;
• experience writing technical documentation;
• knowledge of XML and JSON, REST architecture;
• knowledge of HTML, CSS, SQL;
• experience working with Postman.

🛠** Main Tasks ** • providing second-line technical support (L2) for applications in a gambling company;
• interaction and integration with technology partners and clients;
• internal communication with Project Management, Development, QA, and CSM teams;
• reporting bugs and suggestions for product improvement;
• expanding and maintaining the support service knowledge base.

❤️** Personal Qualities ** • strong analytical skills;
• problem-solving skills;
• independence and openness to learning.

🎁** From the Company ** • shift schedule day/night 2/2 for 12 hours;
• interesting tasks and a professional team;
• opportunities for professional growth;
• paid vacation and sick leave.

🌍** Location ** • we consider candidates in Cyprus and remote specialists from different countries;
• it is important that the main work tools are not blocked in the candidate's country;
• willingness to work according to Cyprus time.

Send your CV to @ksushaegorova