#vacancy #job #cyprus #igaming

🎯** Company: FANzino (iGaming) 💼 Position: **Support Specialist L2

🔎** About the Company ** FANzino is a B2B provider of new-format games in the online gambling world. We create scalable live games without studios using video composition, emulation, and real-time outcome generation technologies.

🕰** Working Schedule ** • Shift-based: day/night 2/2 for 12 hours. • First 2–3 months: 5/2 for 8 hours.

📝** Responsibilities ** • consulting partners through internal communication channels; • debugging and integrating APIs; • searching for and fixing technical errors; • monitoring product performance using Grafana and Kibana; • processing reports of issues and bugs; • maintaining and updating the internal knowledge base; • preparing incident reports.

👤** Candidate Requirements ** • English language proficiency from B2, excellent oral and written communication skills; • minimum 1 year of experience in a similar position; • experience supporting web applications; • experience testing APIs (Postman or Insomnia); • experience working with browser DevTools (Network, Console, Application, etc.); • knowledge of MS Exchange, MS Office 365, and MS Outlook; • experience working with Jira and Confluence; • experience analyzing and interpreting logs (Kibana, Grafana); • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

✨** Will be an advantage ** • experience supporting cloud services; • understanding of CRM, ERP, or other business applications; • experience writing technical documentation; • knowledge of XML and JSON, REST architecture; • knowledge of HTML, CSS, SQL; • experience working with Postman.

🛠** Main Tasks ** • providing second-line technical support (L2) for applications in a gambling company; • interaction and integration with technological partners and clients; • internal communication with Project Management, Development, QA, and CSM teams; • reporting bugs and suggestions for product improvement; • expanding and supporting the support service knowledge base.

❤️** Personal Qualities ** • strong analytical skills; • problem-solving skills; • independence and openness to learning.

🎁** From the Company ** • shift schedule day/night 2/2 for 12 hours; • interesting tasks and a professional team; • opportunities for professional growth; • paid vacation and sick leave.

🌍** Location ** • considering candidates in Cyprus and remote specialists from different countries; • it is important that the main work tools are not blocked in the candidate's country; • willingness to work according to Cyprus time schedule.

Send your resume to @ksushaegorova