Support Specialist L1
Company: Apicworld
Location: Limassol, Cyprus
Employment type: FULL_TIME
We are looking for a remote Support Specialist L1.
Responsibilities:
- Support clients throughout all stages of interaction with the product (API consultations, assistance with testing, participation in client go-live / production launch)
- Support clients during day-to-day product usage: answer questions, assist with the personal account/dashboard, help document bugs and issues
- Assist the technical team, Product Manager, and Account Manager in client management
- Help investigate operations if questions/issues arise during reporting or reconciliation preparation
- Participate in monitoring product performance metrics and assist in investigating drops, anomalies, and incidents
- Maintain communication quality and support standards
- Participate in improving support processes and documentation
Key competencies:
- 2+ years of experience in a similar role
- Experience working with fintech products is required (payment solutions, banking products, virtual cards/wallets, or similar fintech solutions)
- Willingness to investigate complex cases, ask questions, and search for information independently
- English level: Intermediate or higher
- Experience with Jira and Confluence
- Understanding of the Software Development Life Cycle (SDLC) and release processes
- Experience working with APIs: understanding authentication flows, building requests, reading technical documentation, sending requests (curl/Postman or similar tools), and interpreting responses
- Strong problem-solving mindset and willingness to help clients
- Teamwork skills, proactivity, and attention to detail
- Experience reading logs in ClickHouse and Grafana will be a plus
We offer:
- Remote work
- Flexible start of the working day
- Compensation for English classes
