Customer Support Engineer

Customer Support Engineer

Hi! We are "Aspirity Solution", a development studio that has been creating web and mobile applications, no-code solutions, and AI agents for various clients for 10 years. We are currently looking for a Customer Support Engineer for our partner's team.

❗️Important, please pay attention to the points below before applying❗️

• L3 support (Intercom, Jira, email, phone)
• Processing of critical incidents (P1) according to SLA
• On-call duties (shifts, weekends, holidays)
• Working with tickets
• bugs → development
• features → product
• implementation → implementation
• Escalation of issues to development
• Interaction with partners
• Support of documentation and runbooks

— Conversational English B2–C1 — It is important to reside outside the Russian Federation and the Republic of Belarus

• 3+ years in tech support / support engineering
• Intercom or similar (Zendesk, Freshdesk)
• API debugging: Postman, curl, DevTools
• Conversational English B2–C1!
• Willingness to be on call
• Experience with B2B clients
• Independent work

Plus

• Jira
• VoIP (SIP, WebRTC)
• AI/ML or chatbots
• QA experience
• Knowledge of several foreign languages

— The work schedule is oriented towards the Southeast Asian time zone: Vietnam, Bali, Thailand Format: remote, flexible schedule, payment in dollars

Salary range: from $20 per hour and above