#vacancy #job #support #fulltime

Vacancy: Support Specialist Location: Riga, Latvia (hybrid)

Project: Finsei is an online banking service for individuals and businesses. Our mission is to empower people and companies to conduct financial transactions conveniently by offering reliable, secure, and efficient online banking solutions. We are looking for a passionate Support Specialist to join our team and help us maintain the highest level of customer service.

Role: As a Support Specialist at Finsei, you will be responsible for providing first-line customer assistance. You will diagnose and resolve technical issues related to the web and mobile versions of the Finsei service, ensuring customer satisfaction and contributing to the improvement of support processes. You will closely collaborate with other departments, including Product Development, Compliance, and Account Management.

⚙️ Responsibilities:

• Provide technical assistance and support for incoming inquiries and issues related to the Finsei online banking platform via Freshdesk and Freshchat systems; • Offer technical support to internal teams; • Diagnose and resolve customer technical issues, ensuring their prompt resolution or correct escalation to higher support levels; • Collaborate closely with development and engineering teams to identify, log, and resolve technical glitches; • Assist in creating and updating self-service materials (knowledge base, FAQs, guides, and support articles) within Freshdesk and Notion systems; • Stay updated on product updates, new features, and improvements of Finsei to effectively assist customers.

🔎 What we expect from you:

• Fluency in English and Latvian languages; • At least 1 year of experience in technical support (preferably in areas such as fintech, banking, SaaS, iGaming, or cryptocurrency); • Problem-solving and diagnostic skills, ability to explain technical issues to non-technical users; • Excellent communication skills (written and verbal), customer satisfaction orientation; • Ability to work in a dynamic environment and manage multiple tasks effectively; • Familiarity with ticketing systems and remote support tools such as Freshdesk, Zendesk, Intercom, or their equivalents.

Will be a big plus!

• Experience in cryptocurrency, iGaming, or banking sectors; • Understanding of banking regulations and compliance requirements; • Knowledge of APIs and scripting skills.

💎 What we can offer:

• Opportunity to work in a growing fintech company. Flexible work schedule after the probation period; • Medical insurance after the probation period; • Official employment; • Spacious office; • Office snacks.

For details, contact via Telegram - @punchenok_a