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9 days ago
600 – 700 USD
per month
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Grade
Junior
Work Format
Remote
Employment
Full-time
English Level
B2 - Upper-Intermediate
By job title
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Vacancy: Support Manager Salary: $600-700 USD / month Format: Remote Employment: Full-time / flexible shifts Language: English — confident written level
About the position We are looking for an attentive and self-sufficient Support Manager who will be responsible for written communication with clients and helping to maintain a high level of customer service. The main work involves processing incoming inquiries, resolving standard issues, communicating with clients, and escalating complex cases to responsible employees.
Responsibilities:
• Communicate with customers via chat and email. • Resolve customer issues and questions. • Escalate complex cases when needed. • Maintain clear and professional communication. • Follow support procedures and internal guidelines.
Requirements:
• Strong written English. • Customer Support experience is a plus. • Good communication and problem-solving skills. • Attention to detail and reliability. • Ability to work flexible shifts independently.
