We are looking for an attentive and self-sufficient Support Manager who will be responsible for written communication with clients and helping to maintain a high level of customer service.
The main work involves processing incoming inquiries, resolving standard issues, communicating with clients, and escalating complex cases to responsible employees.
Responsibilities
• Communicate with customers via chat and email
• Resolve customer issues and questions
• Escalate complex cases when needed
• Maintain clear and professional communication
• Follow support procedures and internal guidelines
Requirements
Language: English — confident written level
• Strong written English
• Good communication and problem-solving skills
• Attention to detail and reliability
• Ability to work flexible shifts independently
Вакансия: Support Manager
Зарплата: $600-700 USD / месяц
Формат: Remote
Занятость: Full-time / flexible shifts
Язык: English — уверенный письменный уровень
О позиции
Ищем внимательного и самостоятельного Support Manager, который будет отвечать за письменную коммуникацию с клиентами и помогать поддерживать высокий уровень клиентского сервиса.
Основная работа — обработка входящих обращений, решение стандартных вопросов, коммуникация с клиентами и передача сложных кейсов ответственным сотрудникам.
Responsibilities:
• Communicate with customers via chat and email.
• Resolve customer issues and questions.
• Escalate complex cases when needed.
• Maintain clear and professional communication.
• Follow support procedures and internal guidelines.
Requirements:
• Strong written English.
• Customer Support experience is a plus.
• Good communication and problem-solving skills.
• Attention to detail and reliability.
• Ability to work flexible shifts independently.
