Support Specialist L2

FANzino (iGaming)

Position: Support Specialist L2

🔎 About the Company FANzino is a B2B provider of new-format games in the online gambling world. We create scalable live games without studios using video composition, emulation, and real-time outcome generation technologies.

🕰 Work Schedule • Shift-based: day/night 2/2 for 12 hours. • First 2–3 months: 5/2 for 8 hours.

📝 Responsibilities • Consulting partners through internal communication channels; • Debugging and API integration; • Identifying and resolving technical errors; • Monitoring product performance using Grafana and Kibana; • Processing reports of issues and bugs; • Maintaining and updating the internal knowledge base; • Preparing incident reports.

👤 Candidate Requirements • English language proficiency from B2, excellent oral and written communication skills; • Minimum 1 year of experience in a similar position; • Experience supporting web applications; • Experience testing APIs (Postman or Insomnia); • Experience working with browser DevTools (Network, Console, Application, etc.); • Knowledge of MS Exchange, MS Office 365, and MS Outlook; • Experience working with Jira and Confluence; • Experience analyzing and interpreting logs (Kibana, Grafana); • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

✨ Will be an advantage • Experience supporting cloud services; • Understanding of CRM, ERP, or other business applications; • Experience writing technical documentation; • Knowledge of XML and JSON, REST architecture; • Knowledge of HTML, CSS, SQL; • Experience working with Postman.

🛠 Main Tasks • Providing second-level technical support (L2) for applications in a gambling company; • Interaction and integration with technological partners and clients; • Internal communication with Project Management, Development, QA, and CSM teams; • Reporting bugs and suggestions for product improvement; • Expanding and supporting the support service knowledge base.

❤️ Personal Qualities • Strong analytical skills; • Problem-solving skills; • Independence and openness to learning.

🎁 From the Company • Shift schedule day/night 2/2 for 12 hours; • Interesting tasks and a professional team; • Opportunities for professional growth; • Paid vacation and sick leave.

🌍 Location • Considering candidates in Cyprus and remote specialists from different countries; • It is important that the main work tools are not blocked in the candidate's country; • Willingness to work according to Cyprus time.