#вакансия #vacancy #удаленная #remote #support #IGaming

L2 Technical Support Engineer (iGaming)

Company: BCRAFT (IGaming Software Development) 🟩 Schedule: remote job / full time

Areas of Responsibility: • Handling requests strictly according to instructions and regulations • Quick search for relevant instructions (10–20 seconds, database of 30–50 regulations)

Incident Diagnostics: • Developer console (F12), application and system logs, HTTP requests (headers, parameters, body), proxy and traffic analysis, API requests and server responses • Escalation to development with a complete set of facts (request description, verification results, conclusions) • Identifying weaknesses in instructions and processes, proposing specific improvements

Requirements: • Technical support experience of 1 year or more (L2 or equivalent level) Practical experience with: • F12 (DevTools), application and system logs HTTP (headers, params, body), proxy, traffic analysis, API (requests/responses), Grafana (log search, filters, dashboards, metrics)

Working Conditions: • Remote format: 2/2 schedule • Salary in USD, rubles • Flexible start of the workday GMT-3 • Opportunities for development and professional growth

Contact for CV: @ulia_danilevskaya 🟩