B2B Customer Support

Company: EvenBet Gaming Vacancy: B2B Customer Support Location: anywhere except Russia (RU)

EvenBet Gaming is a global product company with 20 years of experience in iGaming. ♣️♥️♠️♦️ Offices – Malta and Serbia. Team – 250+ employees, most work remotely.

💥For the B2B Customer Support position, the following is important:

• English from B2+ conversational;
• from six months of commercial experience;
• Knowledge of backend documentation and modules;
• Experience working with client applications and portals;
• Independent verification and reproduction of bugs reported by the client;
• Conducting training for clients.

Work schedules 2/2: from 14:00 to 2:00 (GMT+3) from 6:00 to 18:00 (GMT+7)

💥Responsibilities:

• Processing incoming tasks from clients, communication in chats;
• Monitoring Grafana, creating alerts for the devops team, CTO;
• Setting up the platform according to client requirements;
• Conducting product training.

💥 We offer:

• Remote work;
• Medical services compensation;
• 100% payment of vacation, sick leave, and 3 Sick days per year;
• Bright offline corporate events and online activities;
• Company-sponsored training;
• Internal bonus system;
• Work on international projects;
• Mentorship and professional development;