🎯Company: FANzino (iGaming)
💼Position: Support Specialist L2

🔎About the Company FANzino is a B2B provider of new-format games in the online gambling world. We create scalable live games without studios using video composition, emulation, and real-time outcome generation technologies.

🕰Work Schedule • Shift-based: day/night 2/2 for 12 hours.
• First 2–3 months: 5/2 for 8 hours.

📝Responsibilities • Partner consultation via internal communication channels;
• API debugging and integration;
• Identifying and resolving technical errors;
• Product monitoring using Grafana and Kibana;
• Processing reports of issues and bugs;
• Maintaining and updating the internal knowledge base;
• Preparing incident reports.

👤Candidate Requirements • English level B2 or higher, excellent oral and written communication skills;
• Minimum 1 year of experience in a similar position;
• Experience supporting web applications;
• Experience with API testing (Postman or Insomnia);
• Experience working with browser DevTools (Network, Console, Application, etc.);
• Knowledge of MS Exchange, MS Office 365, and MS Outlook;
• Experience with Jira and Confluence;
• Experience analyzing and interpreting logs (Kibana, Grafana);
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

✨Will be an advantage • Experience supporting cloud services;
• Understanding of CRM, ERP, or other business applications;
• Experience writing technical documentation;
• Knowledge of XML and JSON, REST architecture;
• Knowledge of HTML, CSS, SQL;
• Experience with Postman.

🛠Main Tasks • Providing L2 technical support for applications in a gambling company;
• Interaction and integration with technology partners and clients;
• Internal communication with Project Management, Development, QA, and CSM teams;
• Reporting bugs and suggestions for product improvement;
• Expanding and maintaining the support service knowledge base.

❤️Personal Qualities • Strong analytical skills;
• Problem-solving skills;
• Independence and openness to learning.

🎁Company Benefits • Shift schedule day/night 2/2 for 12 hours;
• Interesting tasks and a professional team;
• Opportunities for professional growth;
• Paid vacation and sick leave.

🌍Location • We consider candidates in Cyprus and remote specialists from various countries;
• It is important that the main work tools are not blocked in the candidate's country;
• Willingness to work according to Cyprus time.

Send your CVs to @ksushaegorova